Plz remove authenticator off my account

#0 - April 28, 2010, 10:08 p.m.

I have been a customer for a couple years. On the 26th I went to log in to do some GM work on one of my characters it asked me for an authenticator. I don't share my account with anyone. Even when I logged onto my battle.net account it asked me for the authenticator that was attached to my account. I have since changed my password for it and unfortunately trying to get a hold of billing and getting the operators are busy response. I am going to hate seeing my cell bill at the end of the month for the number of times that I have called and still haven't gotten through. Even if I was to order the blizzard cell phone authenticator app it is not compatible with my phone so i would have to turn around and get the key-chain version which will put me at 15 days approximately till it arrives. Right now I am not pleased for my inconvenience.

Syndri

#5 - April 28, 2010, 10:56 p.m.

Hey there, Grimmache. I'm very sorry to hear that you're having difficulty accessing your account. =/

If you are being asked for an authentication code when logging into the game client or Account Management, but did not personally associate an Authenticator with your account, then it's very likely that your account has been compromised. Unfortunately, this is a very common trend: in many cases of compromise, an unauthorized party will associate an Authenticator with the account in order to prevent the registered user from logging in.

Our Account Services department can help, though! We've many representatives that are more than happy to assist you in recovering your account. Account Services representatives are available 7 days a week from 8:00 AM to 8:00 PM PDT and may be reached by phoning 1-800-59-BLIZZARD. International customers may also use the numbers listed here (http://us.blizzard.com/support/article/20606). Now, I know you've mentioned that you've had some trouble getting through on this line, so I'd recommend that you also email billing@blizzard.com—only do so in addition to any calling attempts, though.

I'd encourage you to review the following step-by-step guide in full, as well, as it will walk you through every part of the recovery process: securing your account (very important!), recovering access, reporting any losses, and what to expect from the restoration process.

What to do if Your Account Has Been Compromised

http://us.blizzard.com/support/article/30796

If you have any questions, concerns, or even comments about any of this information, please let me know. I'm happy to help. :)

Syndri

#6 - April 28, 2010, 10:57 p.m.

Q u o t e:
...unfortunately trying to get a hold of billing and getting the operators are busy response.

Ooh! And one more thing I forgot.

Trick-of-the-trade for calling in: Spam the redial button. It may sound silly, but it's actually quite a successful technique.

The reason you're receiving that busy message is because our phone lines are completely full. This means that all representatives are on the line with other customers and all "on hold" spots are occupied. The good news is that those "on hold" spots free up all the time. If you're willing to redial a few times, you're very likely to get through. :)