How can i disable authenticator from my acc?

#0 - April 21, 2010, 8:48 p.m.

I just called blizz after getting my acct back, now there is an authenticator on it? Is there a way to disable them or do i need to ring them and wait another 5 hours on the phone?

Sirantus

#1 - April 21, 2010, 9:17 p.m.

While I may not be able to assist you with this request directly, Yirnbeks, I may have a few other options available if you've already contacted our Billing department by phone regarding this issue.

As it does not appear that you are currently posting from the account that you are referring to, would you please provide the name and realm of one of the characters on the account in question?

Sirantus

#4 - April 21, 2010, 10:50 p.m.

Due to the specifics of this account's situation, Gurekx, we would need to have you submit a completed copy of the following Terms of Use form (http://us.blizzard.com/support/article/BNETTOUFORM) along with a photo copy of your ID in order to remove the authenticator from this account.

Sirantus

#6 - April 21, 2010, 10:54 p.m.

Q u o t e:
I'm also having trouble with this, i just started playing my account again this account. And out of the blue it starts asking for an Authenticator. I don't have nor have i ever had an Authenticator. I've emailed Blizz, but other then that i don't know what to do please help!

If you have not already done so, I suggest that you start by contacting our Billing and Account Services department by phone, Keylar, so that we may review this situation fully with you and offer any available assistance.

Billing and Account Services

Live Representatives Available 7 days a week, 8am to 8pm PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Additionally, it may be a good idea to review the following sticky threads for computer/account security recommendations and instructions on how to address the various issues you may encounter following a compromise:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Sirantus

#7 - April 21, 2010, 10:57 p.m.

Q u o t e:
Alrighty, and how long do they usually take to process?

While I am unable to offer a very accurate ETA, majority of these requests are processed within 12 to 72 hours.