Account Reset/ Authentication Key problem

#0 - April 26, 2010, 1:55 a.m.

So my friend's account was hacked and reset, but it was reset to a trial account and is now "Expired". Even though he has a lvl 80 DK with epics and such. When he tries to recover his account or resurrect the account it wont allow it because it's only a "trial" account. So when he went to upgrade his account back through WoW, Burning Crusade, and WotLK he cant find the original CD for the first WoW attached to his account. Is there any way to find the CD key without having the actual Box and CD sleeves.

Bheralrul

#2 - April 26, 2010, 2:02 a.m.

If your friend is experiencing such an odd issue as his full version Wrath of the Lich King account as a trial, he may wish to contact the Billing department directly for assistance in looking into his account.

Billing and Account Services

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Live Representatives Available 7 days a week, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283

Could you please give me his character name and realm so I may try to look into the matter?