#2 - April 28, 2010, 10:14 a.m.
Q u o t e:
My brother whom also played/plays world of warcraft recently checked his wow account and realised that it is "temporarily disabled".
prior to that he received MANY emails stating that it is under investigation of being sold or traded etc.
he has sent many emails asking for help from blizzard and getting no reply, and 45-50minute queue's on the phone.
can any forum member/GM please contact and help me to help my brother re-obtain his world of warcraft account.
Those sound like phish emails, Endurethis. If he responded to any of them - his account likely was compromised and they do very very bad things with compromised accounts. Hence, why it would have been disabled.
In any case, I'd proceed with this as a compromise. I'll post fuller instructions below. If he was phished, malware may not be present - but it's vital to make sure his system and email is secure before going forward.
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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm Pacific Time E-mail Support -
[email protected]
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.
These two stickies should prove helpful.
Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6 Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109 I do wish you all the very best on a speedy recovery.
