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WoW account hacked, Authenticator added

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Hadès
#0 - April 25, 2010, 6:18 p.m.
Blizzard Post
So this morning when trying to login the window popped up saying my account was hacked and an authenticator was added. I armoried myself and saw my character naked except for 1-2 peices of PVP gear. Could someone please help me? I am beginning to panick
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Aredek
#4 - April 25, 2010, 6:47 p.m.
Blizzard Post
Don't panic, Hadès. Take a few deep breaths and review the following threads for more information:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Pay particularly close attention to the following portion of the Compromise Info Center:

Q u o t e:
6.3 An Authenticator Was Added to My Account!

    In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not possess the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:

      Billing and Account Services
      Live Representatives are available every day from 8:00 AM to 8:00 PM PDT
      For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
      • Players in Australia should call 1-800-041-378
      • Players in Singapore should call 800-2549-9273
      • Players in Chile should call 1230-020-5554
      • Players in Mexico should call 001-888-578-7628
      • Players in Argentina should call 0800-333-0778
      • All other international players should call: (949) 955-0283