Arena Tournament 202 Error

#0 - April 25, 2010, 5:16 a.m.

So I finally got through to Blizzard about waiting 2 hours total on hold tonight. Afterward, I had a 5 minute conversation with a Blizzard representative in which he completely blew me off instead of helping solve my problem. I told him about the 202 error, and he suggested it could be a block on online purchasing with the card. I told him no, that I used this card several times to buy the pets in the Pet Store as well as Diablo 2. I do not live in any region that isn't allowed to participate in the tournament, and I never have.

Instead of helping me, he decided to send me an e-mail. It started with this paragraph:

"I am sorry to hear of the difficulty you have experienced enrolling your account in the World of Warcraft Arena Tournament. The error that you received indicates that at this time we are unable to process the requested transaction with the information provided. As an alternative, you may contact our Billing & Account Services department for assistance, as we *may* be able to assist you with this purchase over the phone."

He sends me a cookie cutter response to my serious issue. He did not offer to help me make the transaction by phone or mention it at all. Some others who had this problem are saying that they have called and registered for the Arena Tournament that way, but now I am right back where I started. I waited on hold that long to speak to someone, only to have him basically tell me the only solution was to speak to Billing (HE was billing) and have it done over the phone. So now I have to call back again tomorrow if I want to participate in this.

I'm really disgusted by this, I seriously am. I pay my monthly subscription, I even buy all the vanity pets you guys put in the pet store. To be treated this way, to basically be given the run-around, is very sickening.

So is this all I can do now? Wait until morning and go through this whole nonsense again? Why would he not help me that way?

Aredek

#30 - April 25, 2010, 6:15 p.m.

Q u o t e:
Just following up on this in case anyone else is having a similar problem.

It likely is the website registration at fault. I'm not really sure of the exact mechanism, but that seems to be the case. After much determination, I was able to register myself in the tournament via contacting Blizzard's Billing department over the phone. Was a quick and simple process once I actually reached the live operator. Phones are already jammed, so just spam redial until you are able to get into the queue.

Thank you for following up, Harval. If you all continue to receive this error message and have tried clearing your browser's cache, cookies, and temporary Internet files (and are certain that your financial institution is not blocking the transaction), please contact our Billing Department using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283