If you billing dep. never answers the phone?

#0 - April 22, 2010, 11:26 p.m.

Ok I have been trying to get in contact with your billing dep. via phone for 3 days now and yall never answer the phone. I sent a email and have gotten no response. If your billing dep. is not going to respond in a resonable time and not answer the phone. Then what other ways do i have to get a billing problem fixed. or do i just need to cancel my sub. and go back to the other mmo i was playing.

Sirantus

#5 - April 22, 2010, 11:38 p.m.

I'm sorry that you've been encountering difficulty with getting in contact with us by phone, Blackanatomy. I assure you that we are indeed answering our phones, but we are currently experiencing a very high volume of calls, and there is a limit to the number of callers our system is able to hold simultaneously. The message that you have been receiving simply means that our lines are currently filled to their maximum capacity, but if you call again we will be happy to help you as soon as there is a spot available to hold your call.

As for the question that you provided in the e-mail that you sent us earlier today, it can take between 24 to 72 hours for an online upgrade to fully processes through our system, and for all remaining trial restrictions to be lifted from the account in question. For your reference, it appears that it has been just a little longer than 24 hours since your initial upgrade request was received.