Authenticator Issue

#0 - April 18, 2010, 6:14 p.m.
Blizzard Post
i cant log on because some one other than myself put an authenticator on my account. I was out all night last night and my friends said I kept logging on/off. Idk what to do cuz yea...blizz thinks these Authenticators are the business but not im out one account.
#46 - April 18, 2010, 7:23 p.m.
Blizzard Post
I strongly encourage you to review the following threads for more information on how to secure your account and report it as compromised, Dogßones:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Pay particularly close attention to the following portion of the Compromise Info Center:

Q u o t e:
6.3 An Authenticator Was Added to My Account!

    In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:

      Billing and Account Services
      Live Representatives are available every day from 8:00 AM to 8:00 PM PST
      For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
      • Players in Australia should call 1-800-041-378
      • Players in Singapore should call 800-2549-9273
      • Players in Chile should call 1230-020-5554
      • Players in Mexico should call 001-888-578-7628
      • Players in Argentina should call 0800-333-0778
      • All other international players should call: (949) 955-0283


We'll do our best to assist you as quickly as possible, so please follow the steps mentioned within those threads to bring it to our attention.