Paid character transfer: PROBLEM

#1 - April 18, 2010, 5:27 a.m.
Blizzard Post
Q u o t e:
Well, I just bought a Visa gift card ($50) to buy a realm transfer. After I had entered the card information and sent it through, there were no problems. It sent me to the 'pending transaction' page. After I had done that, I realized I hadn't registered my card online before hand (in the past I have had to register it online for it work). So I cancelled my transaction. After registering my card, I put in the card information to make the payment again, and it said that there was a problem processing the card.

My question is, was it because I had just cancelled and then immediately tried to make the same payment? My card says that Blizzard has taken $25.98 from the card ($00.98 not actually being taken). I'm guessing it didn't have sufficient funds because Blizzard had not yet returned the money? If this is the case, will I have to wait until an employee physically returns the money, or will it be automatic? I'm hoping to get this done tonight.


It's pending. Often times, when making online purchases, the vendor you're buying from will send a small test hold (usually less than a dollar) to check the validity of the card. The pending charges should be returned to you in about three to five business days, depending on the policies of the issuer. You'll want to call the Visa gift card people if it doesn't go away by then. The ball is pretty much in their court now.
#3 - April 18, 2010, 5:30 p.m.
Blizzard Post
Q u o t e:
I'd still like some confirmation on this. Will I really have to wait 3 to 5 business days for my payment to be refunded?


It will likely depend on the credit card provider, Aezon. I know that in my own credit card experiences that these funds have been released within a day, but other times it can take several. It's difficult for us to predict this on our end simply because we do not have direct control of your money like the card provider does.

I wish I would have known you were able to submit the transfer before canceling; I'd of likely told you to wait and see if it was able to process normally. I'm terribly sorry for the delay you're experiencing in the meantime, Aezon.

Should you have any additional questions, I suggest contacting our Billing Department using one of the following methods:

Billing and Account Services
  • Email: [email protected]
  • Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

    Live Representatives are available every day from 8:00 AM to 8:00 PM PST
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