What to do blue? Cannot contact by phone

#0 - April 14, 2010, 6:04 p.m.

Good morning,

I'll start out by first asking if there is anything or any other way to get this done please let me know. My situation is that awhile back I paid for a faction change, around that time I had been getting charged by an unknown company whom I then reported to my bank that I did not authorize those charges. My bank then froze my account and back tracked all transactions for that week as well as changed my account number. That was also the week I had done the faction change. Blizzard was backcharged therefor freezing my account til' it was paid. Well now i'm trying to pay the charge so that I may play my character again and I cannot contact Blizzard by phone [The email from Blizzard said the only way to take care of it is to contact them by phone]. Soo is that my only option or is there any other way I can take care of this?

Sirantus

#38 - April 14, 2010, 8:15 p.m.

Currently, the only way to resolve this type of issue is by either contacting our Billing department by phone to make a payment using a credit/debit card, or by sending in a US money order for the amount that the account is now negative. Instructions for the second option listed above should have been provided in the original e-mail you received regarding this issue. However, making payment over the phone normally provides a much faster resolution.

I understand that you have already encountered some difficulty with contacting us by phone, Breezzy, and I apologize for any inconvenience or frustration this may have caused. I assure you that we are taking several steps to address the recent increase in our hold times, but in the mean time I have to ask that you simply continue your attempts to call in so that we may help you with this issue as soon as possible. You should be placed on hold to speak with the next available representative as soon as there is a spot available to hold your call.

Thank you for your understanding, and I hope that we can help get you back onto the character in question soon.