Payed Faction change and Transfer problem!

#0 - April 13, 2010, 2:32 a.m.

On last sunday i paid for the Character transfer, Worked fine for the night without any problem. Sent some money and Bind on Account items over.

Then the next day i couldn't log on as its telling me "You cannot log in until the character update process you recently initiated is complete"

Didn't really know what the problem was so i opened an in-game ticket. And at the time as my bank said that the payment was processed. So i didn't know what the issue was. When i did get a reply back from a GM he told me to contact Billing. So i sent them an email. That was about 3 days ago.

Now... The payment has been taken off my banks transaction sheet and the character is still locked on the destination realm. From what i've read i'm going to just have to do the transfer again. No Problem. But how can i do that if the character is stuck on the realm i want it on?

Bheralrul

#4 - April 13, 2010, 2:47 a.m.

MÃ®nÃ²taur, the pending charge was removed because payment was not finalized. Our system was unable to finish the transaction, so your funds were not taken, and the character was locked down as the services were considered unpaid for. This can occur from time to time for a number of reasons, but I will go ahead and unlock your character, returning to its state before the paid services were utilized. You can attempt the transactions again yourself, or call Billing directly for help processing the transaction.

Bheralrul

#7 - April 13, 2010, 3:02 a.m.

Q u o t e:
Thankyou very much!

To note, you are currently Guild Master on Frostmourne. We are unable to move you with this status, and you must be removed from the top spot. Is there another Guild Member who you would like to take the spot so we can properly remove it from your character?

Bheralrul

#9 - April 13, 2010, 3:24 a.m.

Alright, you should both see yourself unlocked on your original realm shortly :)

Bheralrul

#12 - April 13, 2010, 5:07 a.m.

Q u o t e:
Still currently waiting , my brothers is restored now.

Waiting? Is there an issue with your character? I am showing everything as happy and magical, please advise if something is off so I can look into it for you :)