#0 - April 8, 2010, 11:07 p.m.
http://forums.worldofwarcraft.com/thread.html?topicId=23329534731&sid=1&pageNo=22#433
Q u o t e:
This is a place players come when they want to complain about something or fish for buffs. You don't get many indifferent posters posting that they're indifferent. You don't get many posters who are pleased as punch, because the motivation usually isn't there. I wouldn't try and infer anything from quantity of posts (on any topic on the Internet). Not all players, nor even smart players, play the forum game. Forums self-select for a very specific type of player. That's one reason we don't base our decisions solely on forum feedback.
so how do blizzard find how their customers feel?
- They have a ingame account to talk to people?
- They just look at forums for ideas and use their own point of view of how the game should be?
- They guess?
edit: - Blizzard reads tickets people open about class QQ?