Trial restrictions after Trial period ended

My brother in law just upgraded his account. His trial period ended last week, so he was unable to play due to his trial ending. He upgraded today, and still has trial restrictions.

Now i can understand having Trial restrictions if you are an ACTIVE Trial account upgrading to a full account.

But when your Trial period has ended, which has caused you to be unable to play (Trial restrictions are only supposed to be active during your Trial Period correct?), and in order to play you have to pay. If he'd have purchased the game at a retail outlet with the same card, they'd have let him walk out the store with it, and he could be active right now. But due to the fact he used the same card on the site, the money takes longer? Im unsure if this is even a viable option then for people who really want to get into playing right away.

So my question is, Do you plan to remove his access to play? Cause if not, then he's a full paid member and you are currently restricting his playing capabilities. It is apparent the money's have been verified, or his account would not be able to log in am i not correct? If im wrong, and if somehow your process says the money isnt verified, will his service be suspended? is that even possible?

Again please let me reiterate, I would completely understand Trial restrictions if upgrading DURING or even at the END of Trial. Not after Trial has been closed for over a week.