Faction change?

Q u o t e:


I've tried Chrome, IE, and Firefox. The service is just DOWN, it isn't a browser problem at this point.

Our various services should now be available, based on the most recent information I've received, but it may be necessary to clear your browsers cookies and cache to do so.

Q u o t e:
faction change is up its just so many people are trying to do it atm that the server is busy

Clearly, these services are either impacted by a great number of requests or are temporarily unavailable. Our staff are investigating this situation as we speak.
In the meantime, there are a very large number of incoming requests, so if your need is not urgent, it may be best to try again during a period when we may be receiving fewer requests.

Q u o t e:

so from that i gather your trying to say the request lines are full! considering you inplyed two times in that statement

It depends on the service. Some appear to merely be heavily impacted, while others, such as Character Transfers, seem to be unavailable.

Q u o t e:


yes "clearly" they are either one or the other.

brilliant.

I hope that I didn't come off as sarcastic or condescending. I merely meant to acknowledge the feedback presented in this thread and let everyone know that we're aware of the issue. Earlier in the thread there was some confusion regarding which services, if any, were affected.

Q u o t e:
Blizzard's first response when anything goes wrong is...."it's obviously your fault." Until there's like 300 posts about something, so maybe another 5 or 6 pages here and something will happen.

No, Diziskitzo, it is not. We had previously received many reports of players receiving the service is unavailable message and clearing your cookies/cache and trying an alternate browser has worked to resolve it.

Obviously there is an additional issue, which we have already acknowledged and stated that it is being looked into. Please leave the negative hyperbole out of this thread.

Q u o t e:
Just waiting to see the monkeys

We'll get those back in their cages as soon as possible, Mannurse. At the moment it seems they may be running rampant through the park.

>.>
<.<

I just heard back from our Technicians and it appears that these services may be down for a few more hours. If I receive a better estimate I will let you know.

Q u o t e:


I dont have hours

Technically speaking, Elitesnipers, when you initiate these services it states that it can take up to 3 to 5 days to process, depending on the service. This information is also found in the FAQ.

I am sorry for what inconvenience this may cause you but errors do occur, as much as we would like it, they don't simply go away because they are unwanted.

Q u o t e:
Ya for that amount of time required it should cost a lot less.

If you would like to provide your feedback on the available services the best thing to do is post in the Suggestion forum where those who make these decisions can review it.

Q u o t e:

I find the way your speaking to me very offensive.

I'm sorry you feel that way, Elitesniper. I am often fairly direct as I don't believe in coating what I am saying in insincere fluff. I meant no disrespect. You seem to be complaining that this was something that you needed done immediately, though they usually will process within 30 to 60 minutes that is not always the case, I was simply trying to point out that our services can take several days and that we provide ample warning of that fact.

Q u o t e:
Quick question, Do you have to leave your guild before faction changing or does your toon leave it automatically? Noobish question i know but I've never done it before :P >.> <.<

As the others said you will leave automatically, Carandara, but if you are a Guild Leader you will need to disband your guild or pass on leadership before you will be able to Transfer/Faction Change.

Q u o t e:
Still down for me, tried refreshing, clearing cache/cookies, any ETA on how long?

Not yet, Athilath. Thus far I'm getting back that it will be at least a few hours but I've been told that as soon as a more accurate ETA is available it'll be passed on to me and I'll pass it along to all of you. :)

Q u o t e:
see. . .what did i say to everyone. . .basic and vague. Not his/her fault. . .thats the info they are getting and thats all they have to pass along.

Actually, my original post saying that it appears it will be a few hours was made a little over an hour ago.

At: 04/13/2010 08:36:54 PM PDT my secondary post restating that information was made at 04/13/2010 09:36:52 PM PDT.

If you are simply here to be contrary, Wendalyn, please stop. Such situations do not require someone fueling the negativity.

I understand what frustration these issues cause, I just want to keep things as positive as possible while the matter is being addressed. I didn't mean to "call you out" specifically, Wendalyn, I just noticed the commentary before and would rather not continue the trend if we can help it. :D

I hope to have an update within the hour to see where we are on this issue. Thank you everyone for hanging in there.

Q u o t e:

Geez i have offended a blue. . .when all i was doing was continuing a joke with another poster. i dont want to be disrespectful seeing there was someone that had a question and you decided to slap me on the wrist for a joke.

You haven't offended me, Wendalyn, that is rather difficult to do actually. I've seen these kinds of threads degenerate before once that starts. :)

Q u o t e:
I say something nice and the people below me that are negative get a blue response...

I feel unloved.

*offers Lazzarrus [Centaur Huggles of Appreciation] *

Q u o t e:
Hey Blue,


If the payment I thought went through was retrieving me error messages via e-mail about my CC not working, but my account details says it's pending, when all is said and done, will I have to re-enter my CC info and pay again, or will it automatically go through the payment process for me.


I apologize for the nasty run-on! It's late! :P

Could you create a new thread titled, "Pending payment on Name change" for me, Bepaladin? I'll have to look into it and I'd rather keep this thread on track. :)

Q u o t e:
Any news on the ETA of the Faction Change service Blue?

I'm working on getting one, Sox, though it looks like it may be awhile before one will be forthcoming. From what I have been able to determine it doesn't sound like this is a minor issue. Our Technicians are working with a couple of other related departments to develop a resolution.

As soon as an ETA can be determined we will pass it along. I'm sorry that your patience could not be rewarded with a more definitive answer but I thank you for your patience thus far.

I wish I had more news, results may still be mixed at the moment.

We are currently looking into website/browser based issues - it seems to be more those now than the actual service itself - it's getting TO the service that is the issue for some.

The website is having some issues folks, they are looking into things.

It's more a matter of getting TO the service now, than the service itself from the last update I had.

Hey, folks! As of about...7:50am PST (roughly 20 minutes) ago, the Faction Chance service appears to be back online. We're still testing to make sure the service is stable, though, so please continue to report any issues you may experience within this thread. Those reports will be forwarded on appropriately. :)

Q u o t e:
just keeps saying busy..busy...server busy... oh fizzle sticks

You receive the busy message when attempting to access this page (https://www.worldofwarcraft.com/account/faction-change-intro.html?), Pandamonaeon? I'm currently able to login without issue, so let me know if you're hitting an error later in the process.

Q u o t e:
Race change, however is still "unavailable."

Workin' on that right now. :)

Q u o t e:
It lets me pick my server then goes right back to saying its Busy

Interesting. Does that occur regardless of which character you select? And regardless of which browser you use?

PS - That "[w]orkin' on that right now. :)" also includes getting the Character Re-Customization service back online, as well!

Does you receive an error message when attempting to provide payment, Shaggadoo, or does the web page simply loop back on itself? If you receive an error message, what does it say?

Both our Race Change and Character Re-Customization services should be back online now. Go ahead and give it a whirl and report back any difficulties (if you encounter them). :)

Sure. What's up?

Q u o t e:
My character has been transfering and unplayable for 14 days now, I am not very happy. The one email I got from blizzard customer service did not address my concern, instead the response told me that I’d have to pick a new name for my character. Any replies I have sent back have not been answered and when I try to call customer service directly I get a message saying they are not accepting calls due to a high volume.

My original attempt to transfer went 10 days and I was not notified there was a problem until I asked on the boards here. I cancelled it and initiated it again and it took another 4 days at which point I received an email notification that a problem has occurred again. The email said that I would have to go to the transfer page to cancel the transfer, but that page is now unavailable.

I don’t know 14 days of no play when I’m paying a monthly fee seems unacceptable to me. :P Do I get a refund? Or credited the 28 frost emblems I missed out on? :P

Hey, Cixelsyd! It looks like the check we always run prior to charging a payment method was successful, but (for some reason) we were never able to collect funds. This is why your transaction didn't complete. We've gone ahead and canceled the stuck transaction, though, so you can resubmit at any time.

We're at the ready just in case you encounter any further issues.

Q u o t e:
Are their other payment options? Is it possible to use Paypal?

You could look into a pre-paid gift card for the price of a Faction Change (plus an extra $1 for the verification charge). Pre-paid gift cards are available in many retail stores and, according to reports from our players, Visa and MasterCard seem to be the most popular.

Similarly, PayPal offers a one-time-use credit card option, so that might be a pretty simple process overall.

Q u o t e:
Tried again, "An error occurred." after hitting finalize button.

For clarity, you're attempting to process a PCNC, Shaggadoo? If not, which service are you attempting to use, and for which character?

Q u o t e:
OK i started this thread and finally got my faction change underway, just curious the ETA for these things, cant really play until this happens, and im still paying for this game, just dont want it to take 14 days like that one guys thing did

Looks like you have completed your transaction, Juison. :)

We are currently aware of the fact that our character services are not currently online. For the latest information in regards to this issue, I encourage you all to review the following thread:

http://forums.worldofwarcraft.com/thread.html?topicId=26227722935&sid=1

Should you wish to discuss this issue further, we welcome you to do so in the aforementioned thread.

Thank you for your patience.