Faction Changes and Transfers pending

Update - April 9, 2010 - 1:00 PM PDT

Key changes have been made behind the scenes, folks. Accordingly, we expect to see these Faction Changes to begin processing once more in the very near future. Please keep an eye on your registered e-mail address for the latest information surrounding your individual requests.

We are still investigating an issue surrounding our Paid Character Transfer service. If you have submitted a Paid Character Transfer, received an e-mail indicating the transfer was completed, and yet cannot access your character, please provide us with the name and realm of the character so that we may look into this further. If you have recently submitted a Paid Character Transfer but do not see your character on the destination realm, please create a new character on the realm to refresh your character select screen.

We will continue to monitor this thread and let you know if any additional information becomes available. Thank you all for your extended patience.

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Greetings all.

I just wanted to give you an idea of where we are on this.

I spoke with some folks when I came in today and it looks like our Database Administration Team is working with our Developers/programs in order to resolve the issue. I do not currently have a ETA on when the matter will be resolved.

For clarity, this should only apply to those characters who's transactions are taking an unusually long time. This may not apply to you if you recently transferred the character and initiated a Faction Change without logging into the newly transferred character to rename it. In that case it could simply require you to log into the character and select a new name which should allow you to re-initiate and complete the Faction Change process normally.

Most of you should know who you are as I have stated specifically that I have forwarded your information up to help in the case. I may be able to look into individual cases but please only inquire if your process has been in queue for 12+ hours.

If you are experiencing the processing error canceling and restarting your Faction Change or Transfer will likely not help as the issue is with the character itself and needs to be resolved from our end. You may completely cancel your transaction and play the character normally while we work on resolving the matter.

Please note that this remains a high priority issue and as soon as I am given an update I will pass it along. I can not thank you enough for your continued patience and understanding while this issue is being resolved.

Q u o t e:
I've been waiting approx 6 days, I ended up cancelling and resubmitting as this thread wasn't posted yet. Please add me to the list of characters pending, specifically the one I am posting on right now. Thanks!

Actually, Tasaneè, it looks like your Faction Change followed the Character Transfer you did and it doesn't appear that you logged into the character to change it's name before you initiated the Transfer.

Can you try the following steps for me?

1. Cancel the Faction Change
2. Log into the character and select a new name.
3. Zone (i.e. switch continents) then log out at an inn.
4. Wait 15-20 minutes.
5. Initiate your Faction Change.

Chrísbrown and Meki, I've forwarded the information for both of you. You may cancel your transactions for now if you wish. We will post an update as soon as the issue has been resolved which should allow you to process normally.

Q u o t e:
Hey Vrakthris, should I cancel or hang tight? I'm not planning on playing the character until it's transferred.

I'm not certain if the transfer will simply complete once they find a resolution, Xophar, if you aren't planning on playing the character until it is transferred I don't see the harm in leaving it be.

Thank you, Lilybeard. I'm not certain why some of these have processed, I haven't received an update but perhaps someone is tweaking something which allowed the issue to clear for a couple of you.

*keeps fingers crossed*

If I hear anything I'll let you know.

Q u o t e:
What about me I have been waiting 10 hours now for a faction transfer. I was able to realm swap in 30 mintues and the faction swap has not gone anywhere.

You, Kittenns, are described in the very first post in this thread. You had a Transfer and did not log into the character to select a new name before initiating the Faction Change.

Can you try the following steps for me?

1. Cancel the Faction Change
2. Log into the character and select a new name.
3. Zone (i.e. switch continents) then log out at an inn.
4. Wait 15-20 minutes.
5. Initiate your Faction Change.

Bebop, your purchase it still pending but it should unlock soon.

Q u o t e:
How long is this supposed to take?

Faction Changes can take up to three days but on average they process within an hour or two.

Q u o t e:
Add me to the list too,
Wolffang on korgath.
Thanks I've been waiting a few hours :/

Please, folks, review the first post. A few hours does not mean you need to be added to the list or you are experiencing an issue. Your request is processing, Wolffang. So is Maara's. These things aren't always instant, they can take up to 3 days, they usually don't but they can. In this case most of these transactions are taking several hours still.

Make sure you also clear your browsers cache (temporary internet files) as well.

Tahtoth, I can see the character on the realm, if you still can not try creating and deleting a character on that realm. That should update your Character Selection list.

Our Technicians are presently working to address the delays you all have experienced. While I do not have any additional information to provide at this time, I can assure you that we are keeping a watchful eye on this issue in hopes of providing you with updated information as soon as it becomes available.

You patience is greatly appreciated, everyone. We hope to finalize your Faction Changes and Character Transfers as soon as possible.

Key changes have been made behind the scenes, folks. Accordingly, we expect to see these Faction Changes to begin processing once more in the very near future. Please keep an eye on your registered e-mail address for the latest information surrounding your individual requests.

We will continue to monitor this thread and let you know if any additional information becomes available. Thank you all for your extended patience.




Please Note: We are still investigating an issue surrounding our Paid Character Transfer service. If you have submitted a Paid Character Transfer, received an e-mail indicating the transfer was completed, and yet cannot access your character, please provide us with the name and realm of the character so that we may look into this further.

Q u o t e:


Does this apply to the characters with database errors as well, or are we still special? Further, if it does apply to us, is it just those that are doing faction changes or those that are pending realm transfers as well?

If you could clarify for us that would be greatly appreciated.

This applies to all characters who have a pending Faction Change. We are still investigating the issues surrounding the Paid Character Transfer process.

Also, if you have recently submitted a Paid Character Transfer but do not see your character on the destination realm, please create a new character on the realm to refresh your character select screen.

Q u o t e:
Also I've got a question. Are we not supposed to play on the account while the transaction is pending?_?

You are welcome to play on the account as long as you do not attempt to log into the characters with pending transactions.

Q u o t e:
Me again. Stupid question. I got the faction change paid and all that. I see two copies of my character on my login screen. One is the regular toon, the other is the same thing, but with half of his name followed by numbers. What do I do at this point?

I suggest creating a new character on the realm to refresh the character select screen, Dogtag. Once you've done that, please follow the instructions contained within our Faction Change FAQ:

Q u o t e:
Once your payment has processed and after you have remained logged out of the game for at least 30 minutes, you will see a new button to the left of the character's name upon next login. Clicking on this button will allow you to select the character's new faction and race, as well as customize the character's look and name. These steps will greatly resemble the character creation process.

To complete the Faction Change, press the button labeled "Click to change your character's faction" and confirm your selections. If you do not wish to change the character's faction immediately, you may do so at a later time.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=28825

Q u o t e:
Character shows on both realms even after creating and deleting a new character on both realms. Character is unplayable at this time.

Did you try this?

Q u o t e:
Also, if you have recently submitted a Paid Character Transfer but do not see your character on the destination realm, please create a new character on the realm to refresh your character select screen.

Q u o t e:
Should she just retry it?

Yes, please, Pinkpop.

It is like that what you are seeing is a temporary pending charge that will be removed within 5 to 7 business days, Dingle. I encourage you to contact our Billing Department if the funds are not returned, please feel free to contact our Billing Department using one of the following numbers for further review:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Also, it appears that your latest Faction Change has been canceled. If you submit the Faction Change once more, it should process normally.

Greetings all,

I hope everyone is having a glorious Sunday. It seems that some of these issues have been cleared but others are still remaining stuck in the error state. Programmers are fairly elusive but I am trying to track one down to see how this matter stands.

Is there any special symbols in the name, Randith? The only character I see with that name on that realm doesn't seem to have a service attempt initiated.

That is the character she is attempting to Faction Change? Does she see the transaction listed on the following page?

https://www.worldofwarcraft.com/account/faction-change-transactions.html

Q u o t e:
Bumping. Sticky would be really nice. Separate stickies for Faction Change and Realm Transfer would be nicer ;D.

I hesitate to make the thread a sticky, Twiddiseld. In my experience as soon as you do a lot of people jump into it on similar but usually unrelated issues. Tomorrow when transfers and faction changes increase processing time you will likely see people who aren't having the same issue you are jumping into this thread or one of our previous ones.

As for an update, I'm sorry to say I am still working on getting one. As I mentioned before this matter is being investigated and a resolution determined. Though I can guarantee that this matter is of a high importance, getting an update while they are working on the project an ETA is difficult until more is known. I am very sorry for the lack of information thus far, I do hope to have something in the next day or so.

Alright. I received word that an change was implemented during last nights maintenance that may have resolved the error many of you have been experiencing.

Once the service is back up if one of you can attempt to use it and check back that would be appreciated.

Q u o t e:
What was the problem?

Check the first post, Krisaga. :)

http://forums.worldofwarcraft.com/thread.html?topicId=24261276102&sid=1&pageNo=1

Q u o t e:


Server has been "Busy" every time I've tried, when will it be back up?

Can you try clearing your cookies/cache and reloading your browser, Foxxi? Perhaps try an alternate browser (i.e. if you are using Internet Explorer try Firefox or vice versa). It does appear that these services are online and clearing the files or switching browsers seems to get rid of that message.

Q u o t e:
Hey...blizzard....get facation change service up..ETA time please. id like to play with my horde real life friends with in the year.

Hey, Galcyon, join us in the following thread.

http://forums.worldofwarcraft.com/thread.html?topicId=24261279435&sid=1

Q u o t e:
Nevermind, it finally went through. Finally done after starting March 25th. : )

Thank you for letting us know, Lilybeard, and thank you for hanging in their with us while this issue was being investigated and resolved.

Q u o t e:


Vrakthris,

Thanks so much for your work in helping to be able to play with my friends once again with this toon. It went through today with no problems. Did the FC and didn't even take more than 10 minutes before I was able to make changes to my toon and start playing him again from Horde to Alliance.

Zabimaru

It was my pleasure, Zabimaru.