Game card not working

Aha. You live in Europe?

Can you look at the back of the card and tell me what website is listed near the bottom of the card?

I'm afraid that this is not something we support; however, you may want to have your friend call in to verify that the code is correct and has not already been used. Unfortunately, without the card in hand it will be increasingly difficult for us to verify the code.

This is not an issue that can be addressed while in-game as this is not an issue that can be addressed by our Game Master Department. Please contact our Billing Department using one of the following means:

Billing and Account Services

• Email: [email protected]
  
• Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11
  
  Live Representatives are available every day from 8:00 AM to 8:00 PM PST
  For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
  
  • Players in Australia should call 1-800-041-378
    
  • Players in Singapore should call 800-2549-9273
    
  • Players in Chile should call 1230-020-5554
    
  • Players in Mexico should call 001-888-578-7628
    
  • Players in Argentina should call 0800-333-0778
    
  • All other international players should call: (949) 955-0283

Contact our Billing Department to determine if any game time was recently added to your account. If not, tell him that you tried the code, saw that it didn't work, and then were told by our Billing Department that no game time was added to your account and that he should contact them if he'd like to inquire further about the code. Also, please be sure to let him know that selling game time codes for in-game gold is a violation of our policies and can result in actions including account closure, so he may want to avoid participating in such transactions moving forward (as would you). If gold changed hands, please feel free to open an in-game petition to notify our Game Master staff so that we may investigate this further.