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Authenticator Code Required

Forum Avatar
Dahlina
#0 - April 11, 2010, 3:50 p.m.
Blizzard Post
Hey

I came back to wow about 2 1/2 weeks ago and I've been playing since then. My battle.net account was created back when they switched over to that system.

I just logged in today and it's asking for an authenticator code. I went to login to my account management and it's also asking for an authenticator code.

I found this post http://us.blizzard.com/support/article.xml?locale=en_US&articleId=24987

Enter the information requested by the form:
a. Battle.net Authenticator Serial Number (10 digit number located on the back of your token)
b. Click Attach!

I don't have a battle.net serial #/token. So I'm kinda lost at the moment..
Forum Avatar
Aredek
#3 - April 11, 2010, 3:58 p.m.
Blizzard Post
It seems that someone else has attached and Authenticator to your account in an effort to keep you out, Dahlina. Accordingly, I encourage you to take a few moments to review the security of your computer and registered e-mail address to ensure that you do not have any malicious software installed or any security breaches. For more information on how to secure your computer and report your account as compromised, please review the following threads:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Pay particularly close attention to the following portion of the Compromise Info Center:

Q u o t e:
6.3 An Authenticator Was Added to My Account!

    In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:

      Billing and Account Services
      Live Representatives are available every day from 8:00 AM to 8:00 PM PST
      For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
      • Players in Australia should call 1-800-041-378
      • Players in Singapore should call 800-2549-9273
      • Players in Chile should call 1230-020-5554
      • Players in Mexico should call 001-888-578-7628
      • Players in Argentina should call 0800-333-0778
      • All other international players should call: (949) 955-0283


Let us know if you have any questions in the meantime.