- April 22, 2011, 1:24 a.m.
So the issue with "you have used up your prepaid account time for this account" even though I have an automatic payment coming out is still unresolved?
Correct. The issue is still being worked on diligently, though. :)
A member of our Technical Support staff posted on this issue previously and has been updating the following thread: http://us.battle.net/wow/en/forum/topic/2416112802#3
We're currently looking into this issue. I don't have any news to report at the moment but I'll make sure to keep you updated when I know more.
Our Billing guys have plenty of reported examples of this to investigate, you do not need to call Billing to report this. We'll have you back into the game as soon as we can.
Update 10:00am PST:
We have isolated the issue and it is currently being worked on. I don't have an ETA on when it will be resolved. We are closer and do appreciate everyone's patience.
I know this must be frustrating, and for that I do sincerely apologize. Sometimes, you just want to login and beat the pulp out of a furbolg, and it sucks when you can't. Our technicians and administrators are doing all that they can to resolve this issue quickly, though, so your patience is definitely appreciated (but certainly not required).
You may want to keep an eye on the thread I linked, as our Technical Support representatives are likely to keep it updated with the latest information.
04/21/2011 06:14 PMTo repeat, I said that because he got charged 5 times. Not for people with the recurring payment issue.
Posted by Lothy
It looks like I completely misunderstood and/or misread. My bad on that one, and thanks for clarifying!