"Login Server Busy, Please Try Again"

We're aware that many players are currently receiving the message "Login Server Busy, Please Try Again" whenever attempting to log into World of Warcraft. While we don't have an ETA for when this issue will be resolved, we're looking into it at this time and hope to have everyone back in the game as soon as possible.

In the meantime, in order to keep reports consolidated, we ask that you please keep posts related to this login issue in this thread. Duplicate threads will likely be locked and redirected here, or deleted completely.

Thanks for your patience! As updates become available, we'll provide them in this thread. :)

04/21/2011 04:52 PMPosted by Redrizzle

The log in says that my account has "You have used up your prepaid time"

I believe this is a separate issue that's affecting payment processing (including subscriptions and paid character services). We're looking into that issue, as well , and hope to have it -- in addition to the login issues -- resolved ASAP. Unfortunately, I've no further updates to share at this time, but I'll definitely be working to keep you all as informed as possible.

Thanks for the report, though! I've already passed along the information to our technicians.

04/21/2011 05:06 PMPosted by Handlebars

it won't let me login my low level toon that is in silvermoon. opon finishing the loading screen i get the wow "ERROR #132 (0x85100084) Fatal Exception"

You may want to try posting over in our Technical Support forum regarding that error, or giving our representatives a call (1-800-592-5499).

Our Technical Support forum can be found here: http://us.battle.net/wow/en/forum/1011701/

You can also use our web form, too: https://us.blizzard.com/support/webform.xml?locale=en_US

04/21/2011 05:26 PMPosted by Lothy

Call your company back and tell them to dispute the charges, a blue just posted that there is an error screwing up all recurring people.

Not precisely. We are looking into an issue affecting payment processing, but I'd advise speaking with an Account Services representative (if you're affected, which not all players are) before simply issuing a chargeback.



With that said, the login issues previously reported -- those that were affecting all players and giving them the message "Login Server Busy" -- appear to be resolved. Thanks to everyone who reported the matter quickly!

04/21/2011 06:00 PMPosted by Syraxx

mine still not working

04/21/2011 06:01 PMPosted by Syonar

Im still unable to log in

Are you both still receiving the exact same error message ("Login Server Busy")? Or are you receiving another message entirely?

04/21/2011 06:08 PMPosted by Ladyraven

So the issue with "you have used up your prepaid account time for this account" even though I have an automatic payment coming out is still unresolved?

Correct. The issue is still being worked on diligently, though. :)

A member of our Technical Support staff posted on this issue previously and has been updating the following thread: http://us.battle.net/wow/en/forum/topic/2416112802#3

Ramorin,

We're currently looking into this issue. I don't have any news to report at the moment but I'll make sure to keep you updated when I know more.

Our Billing guys have plenty of reported examples of this to investigate, you do not need to call Billing to report this. We'll have you back into the game as soon as we can.

Update 10:00am PST:

We have isolated the issue and it is currently being worked on. I don't have an ETA on when it will be resolved. We are closer and do appreciate everyone's patience.

I know this must be frustrating, and for that I do sincerely apologize. Sometimes, you just want to login and beat the pulp out of a furbolg, and it sucks when you can't. Our technicians and administrators are doing all that they can to resolve this issue quickly, though, so your patience is definitely appreciated (but certainly not required).

You may want to keep an eye on the thread I linked, as our Technical Support representatives are likely to keep it updated with the latest information.

04/21/2011 06:14 PMPosted by Lothy

To repeat, I said that because he got charged 5 times. Not for people with the recurring payment issue.

It looks like I completely misunderstood and/or misread. My bad on that one, and thanks for clarifying!