Malicious Trial Account?

#0 - March 28, 2010, 6:16 p.m.
Blizzard Post
Randomly this morning, a trial account for the Classic World of Warcraft was added to my account without my prior knowledge. Ive been playing since the day World of Warcraft first came out and the only time Ive been hacked was by a malicious addon website.

The problem with this trial account is simply I had no prior knowledge to ever adding a trial account, it just randomly appeared. I discovered it when I logged on to learn I had to select an account, my own or the "WOW1" the trial account that I learned about today.

I think this trial account is potentially malicious in nature, I dont wish to contact Billing and Account services until I get some FeedBack onto the nature of this random trial account. I havent been on guildlaunch or any websites of such nature where I require to submit my email and I download my addons from Curse.com, which I deem as a safe website to download addons from (provided the addons arent downloading a .exe file or anything, its a fairly "protected" website).

Any ideas community? Call Blizzard to delete that trial account or not. I ran a quick scan and the results were nothing harmful on this computer. Figure Im in trouble or not?
#2 - March 28, 2010, 6:27 p.m.
Blizzard Post
Hey there, Cold.

Please give our Billing Department a call regarding this trial account, and they will gladly assist with its removal. Billing can be reached using one of the following numbers:

Billing and Account Services
    Live Representatives are available every day from 8:00 AM to 8:00 PM PST
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

While you're waiting to get in touch with them, please take some time to review the following threads as well:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Let us know if you have any further questions!