Frozen authenticator

#0 - April 4, 2010, 9:40 a.m.

Posted this in the Technical Forums as I thought this might be a tech problem, but the more I think about it, its also a Customer Service problem.

http://forums.worldofwarcraft.com/thread.html?topicId=24038769418&postId=240365876844&sid=1#1

Q u o t e:
Tried logging into WoW tonight after work, and found that my authenticator was already locked on a 6 digit code. Pressed the button to reset it, but didn't work. Tried to enter it in, and it didn't work. It's still locked on this 6 digit code, and will not reset.

Help? :X

I am also unable to log on my blizzard account page.

Aredek

#4 - April 4, 2010, 4:10 p.m.

Our Billing Department isn't closed for Easter, Abolita. In fact, they're currently assisting customers as quickly as possible. Please give them another call and let me know if you have any questions.

Please Note: There are a limited number of spots available within our phone queue. You may receive a message stating that all of our Representatives are currently assisting other customers and to try calling back later. Should you receive this message, please try calling back until you are able to get through and obtain a spot in queue.

Thank you for your patience!