#1 - April 8, 2010, 9:09 a.m.
Q u o t e:
I can't log in, and as the original account owner I didn't buy or ever set up an authenticator...
Everytime I try to log in it just says to input the 6 digit code and I don't know what it is...
What should I do to get the authenticator that I didn't purchase back off my account? I don't know when this occurred or why I didn't get an email about it but there is now an authenticator on my account against my will :(
It has occurred because you've been compromised and the compromiser added it, Blackholy.
You'll want to go over the directions below. To have added this, someone obtained your password and account ID. Security needs to be the chief concern. Trust me, if they CAN get back in, they WILL be back.
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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm Pacific Time E-mail Support -
[email protected]
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.
These two stickies should prove helpful.
Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.
Blizzard Store
http://us.blizzard.com/store Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109 I do wish you all the very best on a speedy recovery.
