#9 - April 2, 2010, 6:46 a.m.
Dumondeh, as the others indicated it sounds like the e-mail you received was a phishing attempt. You can learn more about those and how to recognize them by visiting the following linkk.
Fake E-mails from "Blizzard Entertainment"
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1 As for your character. If I had to guess, based on what I can see, it seems that your account was accessed after you stopped playing it. They likely acquired your account name and password either through a phishing scam or a keylogger or other malicious program. After you stopped playing they most likely used the account which eventually got it caught and closed.
Now, all is not lost, we very well may be able to help you recover your account and have the closure overturned. We simply need to launch an investigation into what happened and variety that you were not responsible for any Terms of Use violations that may have taken place.
Step one, contact our Billing and Account services department. If you can verify that you are the registered user on the account we should be able to help you.
Billing and Account Services
Live Representatives Available 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283
I should warn you that we have been receiving a rather high call volume lately so if you get a busy message please continue your attempt to get through.
Welcome back, Dumondeh, this perhaps isn't how you imagined it to be but we'll work with you to get things straightened out. Good luck.
