Payment pending bug - Blue Tracker

#0 - March 28, 2010, 3:35 p.m.

so i renewed my account whit paypal like 2 days ago and the payment still pending..
it is strange because the account seems to be active and pending at the same time and i am unable to connect.

thanks in advance.

Aredek

#1 - March 28, 2010, 4:20 p.m.

What happens when you attempt to log in, Alexandrine?

Aredek

#3 - March 28, 2010, 4:35 p.m.

You are logging in using your Battle.net e-mail address as the username, correct?

Aredek

#5 - March 28, 2010, 4:41 p.m.

Q u o t e:
yes all info is correct and on the payment history in my account management its still say "pending"

You only experience this issue when trying to log into the game, correct?

Aredek

#7 - March 28, 2010, 4:48 p.m.

I encourage you to go through the troubleshooting steps found here:

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26433

Once you've followed each of these steps, please let me know if the issue persists.

Aredek

#9 - March 28, 2010, 5:08 p.m.

Q u o t e:
ok thanks for the trouble shooting sheet but it seems that for some reason my account is not active yet..
2 days after my payment.

If your account was not currently active you would be unable to post upon the World of Warcraft forums. Did you try each of the aforementioned steps, Alexandrine?

Aredek

#12 - March 28, 2010, 6:02 p.m.

Q u o t e:
ok everything is good now i linked my account name to my web adress and it work now...

thanks for the help

Aha! Glad you got it working. :)