Authentication code

Q u o t e:
It would appear that your account has been compromised. Whoever gained access to your account (likely a hacker) has added an authenticator to make getting your account back harder.

First thing's first - scan your computer for malware or keyloggers. Make sure your computer is clean before trying to log back in. While it's scanning, read http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 for more information on what you can do. There are a number of other stickies to help with getting your account back.

Next, call Billing. The wait times on the phone are likely going to be quite long, but they WILL get to you as soon as they can. Don't hang up if you get into the queue. If you get told that the queue is currently fully, continue to call back or hit redial since a spot in the queue can open up at any point.

Finally - get an authenticator. The key fob can be purchased through the Blizzard store, or if you have a mobile device that supports the mobile authenticator you can get that one instead. The mobile one is free for some devices and can be installed right away, but not all devices support it. (I use the mobile one and it's a nice little security blanket.)

I'm sorry that this happened to you, but hopefully you'll get it all sorted out quickly! Good luck!

This is excellent information, Timsy. Thank you.

For more information on how to secure your computer and report your account as compromised, please review the following threads thoroughly, Onslaught:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Q u o t e:
One more question, I ran all my programs and found it and destroyed it, but now I'm curious on how to remove the authenticator code? Is that where contacting Billing comes in?

Yessir. The following portion of the Compromise Info Center is particular informative:

Q u o t e:
6.3 An Authenticator Was Added to My Account!

In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:


Billing and Account Services
Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283