WoW GM Reset My Password and...

#0 - March 30, 2010, 2:40 p.m.

I was playing on this account (the one I am using to post) when I received an email that another account of mine was closed but I hadn't logged into it for more then a week but that's besides the point. I tried to contact an in game GM about this issue but after 50 minutes of waiting for the GM I decided to get offline. When I got back online he reset my password and didn't send me an email to change it... Why would a GM just assume the account I am contacting him on is hacked and reset my password?

Can someone from Blizz help me get at least one account back so I can play again.

(How can I post on an account that I dont have the password for?? weird..)

Q u o t e:
Greetings,

Account Name: ***********************************

Thank you for contacting the World of Warcraft Game Master Department regarding the compromised account.

Information regarding the status of this account has been forwarded a specialist for further analysis. When their evaluation is complete, you will be notified via e-mail of the status of the above account and the possibility of reimbursement. This may take a few days for you to receive notice, and we apologize for the wait.

For security and privacy reasons, we have reset the password for this Battle.net account; you should receive instructions on how to reset your password in separate email shortly after this response. Click the link in that e-mail to complete the password retrieval process.

Since the password reset email will be coming from [email protected], please ensure that any email filters are set up to accept this message. If you are unsure how to do this, please contact your email provider. If you cannot locate the email you should check any spam or junk folders in case the message has been filtered out. Troubleshooting tips on how to remove email filters from specific email providers can be found at: (http://us.blizzard.com/support/article/21051).

Please make sure you are the only person using the account and access is not shared with anyone else. As a precaution, you may wish to take the following steps to ensure the security of this account:

--Run a virus scan on your computer to remove all viruses, Trojan files, and key loggers. You may consult our user forums for more information at the following URL: http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1&pageNo=1#4

--Delete any UI modifications you may be using, and check to ensure that all future UI modifications you wish to use are obtained from a reputable source.

--Check all characters on the account for damage or item loss, and notify us of any additional discoveries by submitting another petition.

For helpful tips and information on account security please visit: (http://us.blizzard.com/support/article.xml?articleId=20572)

For more information about unauthorized account access, please visit:
(http://us.blizzard.com/support/article.xml?articleId=20460)

*** Please do not respond to this email as a Specialist will contact you upon the conclusion of their investigation. ***

Regards,

Nysarrack
Game Master
Blizzard Entertainment
http://www.worldofwarcraft.com

Malkorix

#34 - March 30, 2010, 6:48 p.m.

Q u o t e:

Mabey you didn't understand, a regular floor GM, does not have the capability to reset PW's. Thats billing and AA, The chances of a AA guy taking a regular ticket, not so much. He was just comped because he replied to a spoof email.

Actually, we've changed our systems a bit to help handle these issues more efficiently when they're reported to us. As part of our escalation process, an account's password may be reset.

Q u o t e:
Can someone from Blizz help me get at least one account back so I can play again.

(How can I post on an account that I dont have the password for?? weird..)

I'd like to help if I can. While I believe I understand what's going on, I'd like confirmation before I provide further guidance. The account you are posting on is just fine since you initiated your own password reset, is that correct?

Are you still concerned about the other account? Have you tried logging into that account? Also, may I ask what kind of notification you received that the account in question was closed? Typically, the only means to dispute an account action is to email [email protected] from your registered email address to explain the situation. Of course, your account might have been actioned due to the activities of malicious parties that were in control of your account and a full compromise investigation may be in order.

If one of your accounts has been compromised then this highlights a potential breach of your computer's security. This would be an excellent time to install and run a battery of malware scanners, and change your password after you've finished running them:

http://us.battle.net/security/

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

http://us.blizzard.com/support/article.xml?articleId=26109

Malkorix

#39 - March 30, 2010, 8:24 p.m.

Q u o t e:
As for my first account - It is closed for trading for real world currency BUT I haven't used it in a almost two weeks. I believe this account was hacked and then closed by Blizz and I am glad that happened because if not I dont know when I would have figured out someone else was using it.

If you need any more info just ask. I'll be checking this thread more often now I know a Blizz poster is here.

It appears that the account in question has already been appropriately recovered.

It also appears that these accounts have been registered to different parties. It may be possible that the ownership of the other account is under dispute at this point.

Malkorix

#49 - March 30, 2010, 9:15 p.m.

Q u o t e:
This fourm is no longer about my second account aka the one that doesn't have my current legal name. I am going to say again I have documentation and stuff if Blizz needs it.

I am going to stop posting because I got my answers already and they were... manually reset password and call Blizzard.

Got it. For your convenience, here's that contact information:

Billing & Account Services

Live Representatives Available 8am to 8pm PST

[email protected]

I'll be locking this thread now.