Please Gm reset our mobile authenticator

I and my girlfriend use the mobile authenticator in the same iphone and yesterday i have update my iphone without backout, so all apprication also mobile authenthicator. We please gm to fix our id access to through the account. We are send the E-mail to every department but have not any response from you. Our raid member can't play a raid without me and my girlfriend. Please help us as fast as you can because i wait your respond for you all time at my Email. Thank you for help. T-T . Ahh my girl friend name in game is " Salapao" in same guild. please check it with me.