#0 - April 5, 2010, 9:20 p.m.
Faction change problems?
#1 - April 5, 2010, 11:57 p.m.
Q u o t e:
I've noticed a few post today. I put in a faction change request and it's been pending for a while? should i cancel and try again?
It looks like your Faction Change has gone through, Portland. It seems you did not log into your character to complete the name change after you had transferred. That was preventing your Faction Change from completing. Sorry for the confusion.
#3 - April 6, 2010, 1:20 a.m.
Q u o t e:
Can you check on my FC please?
Lilybeard on Uther
I was hoping to see you again, Lilybeard. You seem to be sharing the error that some of the Paid Character Transfers are receiving. We are looking into the cause but have not yet found it. Can you bookmark this thread for me and as soon as I know something I'll post here. That is if someone doesn't contact you directly.
#5 - April 6, 2010, 2:03 a.m.
Q u o t e:
How's my FC doing?
Q u o t e:
You seem to be sharing the error that some of the Paid Character Transfers are receiving. We are looking into the cause but have not yet found it. Can you bookmark this thread for me and as soon as I know something I'll post here. That is if someone doesn't contact you directly.
#10 - April 6, 2010, 2:18 a.m.
Q u o t e:
A character error? What kind of error are we talking about? I'm confused.
There is an error with the process for the character you are attempting to Faction Change, Lilybeard. We have forwarded your information up for further investigation. We are trying to find the cause.
In your case, Retfavre, you may have a mail issue which seems to be preventing your Faction Change. Can you try the following.
1. Cancel your Faction Change.
2. Log in and rename your character (you can probably select the name you already had).
3. Switch continents (i.e. zone to another location).
4. Go to an inn and log out.
5. Post and let me know that you have done that.
#14 - April 6, 2010, 2:34 a.m.
Q u o t e:
Should I cancel FC or just let it be?
Go ahead and cancel it for now, Lilybeard. Don't re-initiate it though as soon as I have more information for you I'll post it.
Retfavre, hang tight, I'll update you as soon as I can.
#18 - April 6, 2010, 2:55 a.m.
Q u o t e:
Thank you :D hopefully i can get a VoA in and grab my t10 legs and badges for t10 helm!! aha
Im such a bum.
Ok, can you give it a try again for me, Retfavre?
*crosses fingers*
#20 - April 6, 2010, 3 a.m.
Q u o t e:
Logging in?
Or doing the Xfer again?
Attempt the transfer again, sorry I wasn't clear. :)
#24 - April 6, 2010, 3:26 a.m.
Q u o t e:
Ok, i did, i guess i should just wait?
Thank you, Retfavre. Yeah, looks like it may have errored out again, so give me a few to see what our next step may be.
Sure thing, Twiddiseld, we already included your information in our investigation but having it all in one place works. :)
Q u o t e:
Can I log onto Lilybeard and fix her name, since she has numbers on the end? Or just wait?
Sure thing, Lilybeard, that shouldn't cause an issue.
#27 - April 6, 2010, 4:38 a.m.
Q u o t e:
Any news my man?
Nothing as of yet, Retfavre. Bheralrul and I believe we may have narrowed down the cause. Now it is a matter of trying to correct the issue and test if that works.
We will provide an update in this thread as soon as we find out more.
#71 - April 6, 2010, 11:59 p.m.
As I said earlier we are investigating the cause though thus far the steps we have taken have not yet resolved the issue.
I'm hoping to get an update later this afternoon. As soon as I do I will let you all know.
#92 - April 7, 2010, 1:02 a.m.
Q u o t e:
Oh wise Vrak, can you peek at mine and make sure nothing out of the norm is there? :D
I would gladly trade you a +1 tomorrow, for my own +1 today. :D
If you are indicating this account, Tacticians, I don't see any Faction Changes initiated for any character on the account.
Blondebunny, yours looks to be processing normally though I don't like that you can log into it. The character should have locked. It may be a good idea to follow some of the steps I provided before.
1. Cancel the Faction Change
2. Log in, zone (i.e. move to a different continent).
3. Go to an Inn, log out.
4. Wait 15-20 minutes.
5. Initiate the service again.
6. Do not attempt to log into the character. You can play other characters normally but logging into the one you are attempting to transfer may message something up.
Same for you, Parte. And you, Régénéråtiön. If you logged into your character after you initiated the transfer you may want to follow the above directions.
Please note that on Tuesdays after maintenance there is an increase in Faction Changes and Transfers so that will slow down the service.
Ghakuj, your issue is not related to the others. It is being looked into and I'll provide what updates I can as soon as I get an update.
#96 - April 7, 2010, 1:04 a.m.
Remember that even though many transfers and faction changes are virtually instant they are not always so.
#101 - April 7, 2010, 1:08 a.m.
Q u o t e:
Ok this is great for those people you listed.... but what about me? I've posted in here about 10 times and not one blue post refers to me. Please let me know what is being done regarding Kittan> Baelgun.
Did the character lock, Zomg? If so, leave it alone.
If it did not lock and you logged into the character it could cause an issue and therefore the steps I listed would apply to you.
#106 - April 7, 2010, 1:10 a.m.
Q u o t e:
how long does it take to take pending off of my bank account?
Usually 3-5 days depending on your banks practices.
#109 - April 7, 2010, 1:11 a.m.
Q u o t e:
Vrak, do we have any updates for the players that have character errors? :(
If I did, Twiddiseld, I would have posted it. I did say I would provide whatever updates I receive in this thread. :)
#118 - April 7, 2010, 1:15 a.m.
Q u o t e:
Ok, character still locked, my cc has been charged, and before it hadn't, any GM can give me an update on what's up with my character?
name: lockedonu
realm: magtheridon
If the character is locked, Lockedonu, it should be fine.
#120 - April 7, 2010, 1:16 a.m.
Q u o t e:
mines locked when should i expect to see it finished??
You can check the Transaction page to see when the process has been completed.
Faction Change:
https://www.worldofwarcraft.com/account/faction-change-transactions.html
#127 - April 7, 2010, 1:22 a.m.
If you did not log into the character after you initiated the Faction Change, leave it alone. At this time we don't recommend continually canceling and re-initiating the service.
It's Tuesday and Faction Changes and Transfers generally take longer than normal as this is the day when the majority of players who are going to use the service do so. I will not be able to look into individual characters, just leave the process be. The transaction page will update when your process has been completed.
Faction Change:
https://www.worldofwarcraft.com/account/faction-change-transactions.html
I have already spoke to our Technical Support folks to have them check into the service to make sure everything is running smoothly. If anything new is found I'll let you know.
#145 - April 7, 2010, 2:24 a.m.
Q u o t e:
My CC HAS been charged......and it's still pending?? this worries me :(
Is is highly unlikely that your Credit Card has been charged, Lockedonu. Though it looks like it when you check your statement the fees haven't technically been removed. The fees are held pending completion of the Faction Change. If the process is canceled the held funds will return to the card within 3-5 days.
Q u o t e:
lol if i had to wait days ill throw a fit cause last time i did a faction change it only took 15 minutes using the same card i used hours ago....
This is one of the major problems. The majority of Faction Changes are simply experiencing a delay in processing. This isn't even unusual, but because they normally take 15-20 minutes anything more and it's usually perceived that it is broken.
Twiddiseld's issue is completely unrelated and appears to have something to do with a database issue preventing transfers and faction changes. That is currently being looked into.
#152 - April 7, 2010, 2:36 a.m.
Q u o t e:
can you check mine?
chuckieakenz
mug'thol
alliance druid
No, Chuckie, I am not going to be able to check on each individual Faction Change, especially on ones that have simply been in queue for 90 minutes. Faction Changes and Transfers usually take 15-30 minutes on average but how long it takes depends on how many others are also using this service. It is Tuesday, after maintenance and the majority of Faction Changes/Transfers take place today. The majority of these services are processing normally.
The only exception would be if your transaction has been pending for a couple of days.
#158 - April 7, 2010, 2:44 a.m.
Q u o t e:
With all due respect, I initiated this procedure over 18 hours ago, so if you would be so kind as to look into my faction change (Trailblazed-Blackrock) and let me know if i have properly followed your instructions to rectify the situation I would greatly appreciate it. Thank you.
I accept your due respect, Dontblink, and offer you some of my own. :) The Faction Change service as well as the Transfer service is under the jurisdiction of the Billing department and thus if you have questions regarding your transaction it is best to call them directly.
Billing and Account Services
Live Representatives Available 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283
This is mostly unnecessary though as I have already inquired about the overall service and these are going through. I have also looked into the majority of the people who have posted here thus far and all of you, except for the ones that have been in queue for a couple days or more look to be processing normally. I don't have any further detail so there is nothing I can tell you by looking at each individual case. If you have been in queue for less then 24 hours, you are likely processing normally.
I understand the frustration that such delays can cause but as I said previously there are a number of Faction Changes and Transfers are being initiated which slows down the over all process.
#161 - April 7, 2010, 2:46 a.m.
Q u o t e:
my cahracter is locked....im wondering if i should cancell and redo it....
No, you shouldn't. Leave it be.
Q u o t e:
Ouch. Got my confirmation number and everything. :(
Odd, I can see it now. O.o Perhaps my page hadn't updated. Sorry for the confusion, Tacticians.
#166 - April 7, 2010, 2:54 a.m.
Q u o t e:
Thanks for the reply V! The one thing i'd like to know, and I think others would aswell, is that if we have characters that are still pending, but are able to log into them, what should we do? Thanks alot, and sorry for the Bomb dropped on you by everyone!
Technically the character should lock after you have initiated a Faction Change or a Paid Character Transfer. By it not locking that doesn't necessarily affect the service itself but logging into the character usually does. It can either delay the completion of the service or cause it to sit at pending infinitely.
If you have logged into the character after you have initiated the service it may be a good idea to follow the steps I provided earlier. This means canceling the transaction, logging in, zoning (i.e. moving your character to another continent) , logging out in an inn, waiting 15-20 minutes and then initiating the service again.
Resist the urge to log into the character. :) I would just check the transaction page periodically.
Faction Change:
https://www.worldofwarcraft.com/account/faction-change-transactions.html
Paid Character Transfer:
https://www.worldofwarcraft.com/account/character-transfer-status.html
#173 - April 7, 2010, 3:16 a.m.
Q u o t e:
Back from yesterday, day 3 so far man just re did it, relogged in a diff place, Got any updates my man?
Not yet, Retfavre, your information as well a bunch of others have been forwarded to our DBA's for further investigation but I haven't received an update yet. As soon as I do I will update.
#175 - April 7, 2010, 3:27 a.m.
Q u o t e:
K thankyou, idk weather to sleep, or wait aha help me decide my man! you think itll be a few hours or might as well rest?
Sleep. I am not entirely certain when I'll get an update. Just bookmark this thread and check it later. :)
#180 - April 7, 2010, 3:51 a.m.
Q u o t e:
Canceled faction change
Logged in to name toon after server xfer
Ported from dal to IF
Logged
Posted
But still nothing :(
Q u o t e:
In your case, Retfavre,
Those steps did not apply to you, Aircav. Advice for most pending Faction Changes can be found in a previous post.
http://forums.worldofwarcraft.com/thread.html?topicId=24038430359&sid=1&pageNo=9#166
#184 - April 7, 2010, 4:20 a.m.
#185 - April 7, 2010, 4:22 a.m.
Q u o t e:
Oh, well I guess it didn't hurt to try. I am nervous about the two $30 charges on hold visible on my bank account, however. Will both go through?
No, you should only be charged for completed transactions. Any pending fees for canceled Faction Changes will return to your card in 3-5 days.
Q u o t e:
Also, is there anything I should do to expedite the process?
Not that I'm aware of. Our DBA's and Technicians are monitoring the process but thus far everything seems to be going through, just slowly.
#200 - April 7, 2010, 4:50 a.m.
Q u o t e:
Hey Vrakthris is there any way to see if something is hanging up my realm transfer (this character)? It's been 24 hours now, character is still locked and I have two pending charges on my bank account.
Unfortunately, Xophar, it looks like your PCT experienced one of the errors that I previously mentioned. Your information was added to what they already have.
Q u o t e:
Sadly, I think Vrak has given us all the information he can and has done a great job. It's not his fault the tech's are incapable of simply saying "we can't figure it out just shut it down for a while" or maybe managers are saying "just string it along so we can still get the extra revenue".
Thank you, Dontblink, but as I have said all of our investigation thus far shows that these Faction Changes are processing. It isn't a matter of "we can't figure it out" it's a matter of "there are a bunch of requests in queue and they are taking time to process". It should also be pointed out that it isn't "extra revenue" if the transactions don't complete. The funds aren't actually paid until the Faction Change has completed.
#204 - April 7, 2010, 4:55 a.m.
Q u o t e:
Yikes. Is there anything I should be doing in the meantime?
No, this mostly seems to be affecting transfers, I have only seen two Faction Changes and those we have been working with for a few days now. We've been working with a few people to help discover the cause of the error and we seem to have narrowed it down to a possible item/data base issue. We have spoken with our programmers and they are working on a resolution. They hope to give us a temporary work around that will allow us to correct this issue on an individual level but also an overall resolution so take care of others out there and prevent it from happening again.
This particular issue is a personal project of mine so I can assure you that as soon as I get any information I will let everyone know. :)
#213 - April 7, 2010, 5:55 a.m.
#215 - April 7, 2010, 5:58 a.m.
Q u o t e:
Recently, I attempted to faction change this warrior while moving him from Doomhammer.
Unfortunately it's been 24 hours, since i've been able to log into the character. -- Just wondering if there was an error that's occured.
Yes, Fluster, it looks like you didn't log into your character after you did your Character Transfer. You'll need to cancel your Faction Change request, log into the character and select a new name. I'd recommend that you zone the character (i.e. switch to another continent) then log out from an inn. Wait 15-20 minutes then initiate the Faction Change again.
#216 - April 7, 2010, 6:01 a.m.
Q u o t e:
Hey there, my Paladin is stuck in limbo from Alliance to Horde, so please add my name to the list as well. =[
Like Fluster it appears you did not log into the character between processes either. Please follow the same directions, that should clear up the issue.
#231 - April 7, 2010, 6:26 a.m.
Q u o t e:
Well seems like i am just another one in this problem... please add me to the list if you wouldn't mind Mangor on Moonrunner
I'm sorry, Festir, but the delay you are experiencing is simply a delay. You do not have an error that some of the folks that have been in process for several days do.
As I said before our DBA's and Tech's are looking into the processes but thus far the majority of these Faction Changes are going through. The system is simply slower due to the number of requests that are processing.
#237 - April 7, 2010, 6:36 a.m.
Your error is simply caused by the rename flag left on your character after the transfer.
#244 - April 7, 2010, 6:44 a.m.
Q u o t e:
i hope them making the "faction change unavailable" thing ends up fixing the issue, and soon heh.. damn i want to play my rogue..
If anyone is still receiving the unavailable message, please try clearing your cookies and cache. The service appears to be back and you are likely looking at a cached copy of the site.
#253 - April 7, 2010, 6:51 a.m.
Q u o t e:
Vrak, how can i tell if i am effected by the bug, or just experiencing delays due to high traffic for faction transfer.
You would start by seeing if your request has been in queue for over 24 hours. If it hasn't, which your has not, it is likely you are just experiencing a delay.
Q u o t e:
Do I have to worry about it charging me twice? How does the putting a hold on your account thing work exactly?
It shouldn't actually charge you twice but the previous pending charge won't return to your account for an average of 3-5 days.
#260 - April 7, 2010, 6:58 a.m.
Q u o t e:
Vyrak, what exactly is going on with this unavailable stuff?
Our Technicians are looking into the pages status and hope to have it back up as soon as possible.
#297 - April 7, 2010, 9:09 a.m.
Q u o t e:
Still pending.
I already cancelled it once and waited, and I don't think my toon is locked. No icon next to it. I'm afraid to log on to her because I don't want to mess it up.
You should never log into a character that has a transaction pending. Transfers have been very slow today, our techs are looking into that. I'd leave this be for now and check back on the status in a few hours.
#303 - April 7, 2010, 9:25 a.m.
Q u o t e:
This is my situation as well. I let down 24 other people who expected me to show up on time and ready to raid, which is very important in this game. Not only have I let my team down but in addition I have been unable to earn my daily badges because I've been told not to login during this process. Perhaps a little more compassion is in order than just a cut and dry response from the fresh GM on shift. I miss Vrak.
It's clearly stated that process can take up to 72 hours even under the best of circumstances, Dontblink.
I'd recommend not putting something like this off till the last minute. While it's true they normally go through quite rapidly, delays like this can happen from time to time.
I've been in contact with our tech folks all night long. If you've noted the website has also been having a few issues as well, and that is tied up in this process.
I'm terribly sorry if you don't feel I offered enough compassion, I do realize this can be frustrating - my focus tonight has been trying to make sure the proper folks were aware and this was being looked into :)
#485 - April 7, 2010, 11:42 p.m.
Q u o t e:
Is their a way for us to at least know if our faction requests are still in good order?
There are three issues with these services and there has been a bit of confusion regarding each.
The first is with Faction Changes that are initiated after you have used the Paid Character Transfer services. In some cases when you transfer to a new realm the name of your character is already in use. You can usually tell this has happened because your name will have temporary characters on it for example a characer would have letters and numbers such as S9D7215 attached to his name. If you initiate a Faction Change without first completing the transfer process (i.e. logging the character into the game and selecting a new name) your Faction Change may experience an error and not be able to complete. The following steps usually can resolve that issue.
1. Cancel your Faction Change.
2. Log in, select a new name.
3. Zone (i.e. move your character to a different continent), go to an inn and log out.
4. Wait 15-20 minutes.
5. Initiate the Faction Change.
Now, some characters are experiencing an issue that we have been looking into that is causing an error with the process. In that case you have a Faction Change or Paid Character Transfer that simply does not seem to process and will remain pending for much longer than normal 24+ hours. Some players will also get flagged for name change while in waiting as well.
Our Technicians and DBA's are looking into these issues and hope to have them resolved as quickly as possible.
The last is what the majority of you are experiencing with your Faction Changes, where they seem to be taking much much longer than normal. Our Technicians have looked into these and they all seem to be processing normally but there seems to be a significant delay. Our Techs continue to look into the service and are working to see if they can speed up the processing rate.
I completely understand the frustration you are experiencing and I can assure you that this is a high priority issue and we hope to have them all resolved as quickly as possible.
As soon as I get an update I will let you all know. For now, unless you are experiencing the first condition I described I recommend leaving your process be, for now.
#486 - April 7, 2010, 11:43 p.m.
Q u o t e:
my char is still locked for the pass 18 hours and its not going through please help blue!!!
I just responded to you in the the other thread, Chuckieakenz.
http://forums.worldofwarcraft.com/thread.html?topicId=24038451600&postId=242378127316&sid=1#9
#492 - April 8, 2010, 12:15 a.m.
Q u o t e:
So in my case, what would you recommend?
Unfortunately, Quincannon, you seem to be in the same boat as Twiddiseld. There is a database issue preventing the character from completing the service. For now, I'd recommend to leave your process be. Our Tech's and DBA's are working on resolving the overall DBA issue. As soon as I have an update I'll pass it along.
#503 - April 8, 2010, 3:41 a.m.
Q u o t e:
How are us character errors looking? :-\
Q u o t e:
Still no news??
Nothing yet. Your cases are with our DBA's and they are working on getting a resolution. I don't know what the progress is though, it sounded rather complex so it's a matter of resolving the error which is preventing some players transfers and faction changes without negatively affecting the other processes. I'm sorry guys, I know you have been more than patient through this. I haven't set this aside, I keep poking people and waiting for an update.
Q u o t e:
There are people in this thread that have waited over a week, with it still 'pending' and not being given an answer to tickets or emails or calls.... would make me upset too. Also because they're charging w/o rendering service, in a few cases.
As I described in a previous post, listed below, Phanuel, not everyone is experiencing the same issue. Some are just delays in the process others need to correct something with their transaction and some are stuck in process and are having their case looked into.
http://forums.worldofwarcraft.com/thread.html?topicId=24038430359&sid=1&pageNo=25#485
Also, we aren't charging for services without rending such services. When you request a service such as a Paid Character Transfer our system contacts your bank to make sure the money is available and to let them know that you wish to make a purchase. Your bank holds those funds until the transaction has been completed. If the process has not been completed those held funds return to the account within 3-5 days. Most online transactions work the same way.
#505 - April 8, 2010, 4:47 a.m.
Q u o t e:
About 30 mins ago i re-did my FC,
Please tell me how its going?
Your character has an error causing the issue, Retfavre, no matter how many times you cancel and reapply it is likely that you'll continue to receive this error until the issue is resolved. I thought I mentioned that when you asked earlier.
#508 - April 8, 2010, 5 a.m.
Q u o t e:
Is my character still having an error vrak? I posted details about 2 posts above.
Yes, Syleyndre, I thought I mentioned after one of your previous posts that your information was forwarded. There's been a number of threads about this though so you may have missed it. Sorry about that.
#510 - April 8, 2010, 5:12 a.m.
Q u o t e:
not so much. i received the email letting me know that my realm transfer had gone through and i should see my toon on the new realm next time i log in. So not the case. Toon is still on original realm and it is now locked so i can't even play it. blizzard what is going on?
Have you logged out completely and rebooted the client, Eysta. I show a Tauren Shaman on the new realm. Can you try creating and deleting a new character on that realm, that may update the character selection list for you.
#514 - April 8, 2010, 5:30 a.m.
Q u o t e:
how much longer for the "The service you're trying to access is too busy right now, please try again at a later time. " to be resolved?
What page are you attempting to access, Meter? I tried the Faction Change page and the Transfer page and both seem to be up for me.
#518 - April 8, 2010, 5:56 a.m.
#520 - April 8, 2010, 6:10 a.m.
Q u o t e:
I guess I'm a little confused...the CS devs on the forum say to leave things be (since it's futile) while the email and phone CS people say to keep restarting my transfer. What should I really be doing?
I am sorry about that, Lorenn. There are a few issues out there and they may have confused a couple. It looks like your Faction Change errored out and will likely continue to do so until we can resolve the issue causing it.
I've forwarded your information as well as Urahara's. As soon as the issue is resolved I'll post to let you guys know. Until then you are welcome to cancel your transactions and play the character normally if you wish.
#521 - April 8, 2010, 6:11 a.m.
Q u o t e:
all of the paid services give me this message
Have you tried clearing your cookies/cache and perhaps tried an alternate browser (i.e. if you are using Internet Explorer try Firefox or vice versa)?
#524 - April 8, 2010, 6:28 a.m.
#528 - April 8, 2010, 6:58 a.m.
Q u o t e:
Hey, Vrakthris can you forward mine too please because i can't re-initiated my faction change since my dad is out of town, Also when i try to log on the druid it says
"You cannot log in until the character update process you recently initiated is completed"
any clues?
thanks
I'm afraid not, Chuckieakenz. The issue you are experiencing is that you did not log in and rename the character thus completing your Character Transfer before you initiated the Faction Change. I'm sorry, Chuckieakenz, but me forwarding your information would not resolve your issue as it is not database related. I am sorry but you will need to wait until you can initiate it again. :(
Q u o t e:
Can you please check mine
I didnt change my name when i moved her over to the new realm and it just wont work for me at all i cancled and re tryed it about a half hour ago
I see where you canceled and re-initiated the Faction Change, Ibblet, but it doesn't look like you logged into the character to rename it until recently. Did you try initiating the Faction Change now that you renamed the character?
Edit: Nevermind, Ibblet, looks like you are in the same boat. I've sent your information up for a look.
#539 - April 8, 2010, 8:16 p.m.
Q u o t e:
I am still waiting for a regular server transfer to go through.
Doodjacob from Shattered Hand to Suramar.
I currently am experiencing the same message that those listed in this forum are receiving.
Doodjacob looks good actually. This is noted as complete pending payment - that just means we are waiting to receive confirmation back from your financial institution. Long as there are no snags there, this should go through as it stands now.