"Account suspension inc" without knowing

#0 - March 17, 2010, 11:12 a.m.
Blizzard Post
Hi im sorry if im posted in the wrong channel but i hope a blue will help me on this matter, already email to [email protected]/GM yesterday (still no reply). I called the hotline unfortunately it was closed. Just opened a ticket too.

I'm very worried because this is the 2nd email i received saying that i violated some USER agreement which i don't even know what i did?

The 2nd email i received saying that my account will be suspended soon. I really have no idea what i have done wrong, in the email it didn't state what did i do wrong too..


World of Warcraft -> Legal -> End User License Agreement and Section 8 of the Terms of Use: Blizzard Entertainment -> Legal -> Terms of Use A 3-hour probationary suspension is pending on this account, awaiting confirmation from a specialist. A final warning has been issued. The investigation will be continued by the Account Administration team to determine the any further suspensions. If the account in question is found in violation of the EULA and Terms of Use, further action will be taken. Be aware that any additional inappropriate actions may result in the permanent closure of the account. Thank you for respecting our position on this matter. ================================================================================================================== ** We request that you verify your legitimate ownership of the account here: <removing malicious URL> Blizzard staff will verify your account information submitted in two days, please do not modify your account information during this time . It will not affect your game uptime.If you are unable to successfully verify your password .using the automated system, please contact Billing & Account Services at 1-800-59-BLIZZARD (1-800-592-5499) Mon-Fri, 8am-8pm Pacific Time or at [email protected]. Account security is solely the responsibility of the account holder. Please be advised that in the event of a compromised account, Blizzard representatives typically must lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play. Regards, The World of Warcraft Support Team Blizzard Entertainment


Please i really didn't do anything example hacks/bug/glitch. If i have done something wrong can a staff from Blizzard at least tell me what happen?
#14 - March 17, 2010, 11:24 a.m.
Blizzard Post
Q u o t e:
I still have to dispute?

I didn't even do anything that violate the user agreement.

I don't even know what the hell happened???

Is like a Police Officer arrest you without letting you know the reason...


OMG



A worried customer :(


There is nothing TO dispute, Ayaka - those emails did NOT come from Blizzard. The URL I edited out is not a Blizzard domain. Hyphens in a URL do not function the same way as a period does.

Now, if you responded or went to that website, I'd advise you to immediately scan your system for malware and change your password. If you didn't visit the site or respond to the email, that is someone that is simply trying to trick you out of your information. You might want to consider setting up another email for use with us alone.

This is what is commonly referred to as a phish. That quite literally means someone is ‘fishing’ for information and hoping they get a bite :)

If you look at the top of this forum you’ll see a library of ones that are commonly used (or close variants thereof) under “Fake Emails from Blizzard”

http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

The proper email to report these is [email protected] – you can forward the email, headers intact to that address.

Phishes rely on two primal human emotions and hope they get you to react before you think through what is being asked, greed and fear. They’ll either try to entice with an offer or intimidate with a threat.

We never ‘threaten’ an account action. If we have sufficient cause to think an account has been tampered with or needs locked down, we do it first – we don’t threaten with an ‘or else’ email.

WoW accounts are certainly not the only target of phishers. They send them out purporting to be banks, credit card companies, shipping companies – all aimed at obtaining information the thief can use to your detriment.

We will also NEVER ask for your password, or ask you to sign into some website somewhere not under our domain to login.

One way to check any email is to open up the header in your email program and check to see the actual route and sender. This is done in various ways, depending on your email program, but all can do it. Internal email addresses (what you see at the top of an email) can be spoofed very easily. Where it says it came from under sender is not necessarily true. The header of that email will show the true sender. Many spam programs actually use a comparison of these to flag suspicious emails.

Links in an email are also incredibly easy to spoof and/or redirect. Just because the URL looks legit doesn’t necessarily mean that’s where it really goes. Before clicking ANY link, in ANY email, mouse over the link and look at your bottom browser bar to see where it is reported to actually be destined.
#17 - March 17, 2010, 11:30 a.m.
Blizzard Post
Q u o t e:
No i did not click at anything im really worried. how the phiser got hold of my email???

i only click "Show full message" im using hotmail, will anything happen to me?





A worried customer :(


As long as you haven't been duped out of your information or have malware on your system, you should be fine.

They send these out from culling emails from the web, from others address contacts that have spyware, even out of thin air by making up email addresses and using the shot-gun approach.