Frozen Account

I can confirm that your accounts are able to use a credit card for subscription payments, Faith. However, given the error message that you've been encountering you may need to contact our Billing and Account Services department by phone for help setting up a recurring subscription with your credit card.

Billing and Account Services

Live Representatives Available 7 days a week, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Q u o t e:
this ISNT my real account

I fully understand that, Faith. However, the account being in a frozen status simply means that there currently is no recurring subscription on the account in question, and this has no bearing which methods of payment are eligible to be used to reactivate the account.

As I mentioned in my first post, Faith, it appears that you will need to contact our Billing department by phone it you wish to use a credit card for the recurring subscription on your account.

While I am unable to diagnose the exact cause of the error message you are receiving, it is very likely related to the fact that you are attempting to reactivate the account from outside the supported region for the North American release of the World of Warcraft. If this is the case, then our Billing department may be able to help. However, as this would require discussing credit card details, we would need to do so via phone support due to security concerns.

As you are attempting to contact us from Japan, you will need to dial the appropriate country code in order to dial out to the United States. If you do a quick internet search you should be able to find instructions for calling the United States from Japan.

If you are confident that you speak enough English to verify your account, our Billing representatives should be happy to patiently discuss this matter with you, and help to the best of their abilities. Otherwise, it may be a good idea to look into using a certified translation service to help you while contacting us.

Additionally, you may be able to save some money on making this call by using an internet phone service. While I cannot offer any specific suggestions, perhaps some of our regulars can provide you with a few recommendations.