Dear Blizzard, please answer your phones

#0 - March 20, 2010, 11:01 p.m.

You make more than $2 billion off of us every year from this game alone, the least you could do is hire adequate personnel to answer the phones during the times that you yourself claim to be operational.

I have been trying to call you for two days to resolve an account issue, during business hours - but you are experiencing such call volume that you are not accepting calls? Come on.

What other company that pulls in over $150 million/month is this hard to reach? I think I'd have an easier time getting Obama on the phone.

Sirantus

#3 - March 20, 2010, 11:15 p.m.

I assure you, Ged, that we too are not content with the difficulty that players are currently experiencing when they attempt to contact us. We are already taking several steps to help reduce hold times, and to allow players to contact us with less frustration. Unfortunately, it takes time for these steps to be fully implemented, and for them to have a noticeable affect when attempting to call in.

I'd be happy to help address any general Billing concerns that you may have, but if you currently require assistance with our Billing department by phone, I have to ask that you continue your attempts to call in. As soon as a line is available for your call, you should be placed on hold to speak with the next available representative.