Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Blizzard Wants my ID

Forum Avatar
Darkslayere
#0 - March 15, 2010, 9:33 p.m.
Blizzard Post
Hey guys,

I jsut recieved a email regarding my recently hacked account.

Blizz wants me to send them a passport copy, and my account details.

Is this a scam its from this adress: [email protected]

And also is there another way, My parents dont think its safe to send anything, so can blizz just get my account back.

This is a different account im using.
Forum Avatar
Syndri
#17 - March 15, 2010, 11:51 p.m.
Blizzard Post
The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

This does appear to be a legitimate email, Darkslayere. However, if you are confused by the content or curious about the legitimacy of the message, I’d recommend giving our Billing and Account Services department a call. They will be able to help explain the situation and offer any assistance they can.

Billing and Account Services
    Live Representatives Available 7 Days a Week, 8am to 8pm PDT/PST
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283
Forum Avatar
Vrakthris
#22 - March 16, 2010, 6:06 a.m.
Blizzard Post
Q u o t e:
this is just anoying.

I found out today from school that my friend went into my account and changed my characters faction...


Now can i get it back somehow?


Your friend logged onto your account and then paid $30 for a Faction Change?

No, Darkslayere, I'm afraid there is no way to simply stop the whole thing. The activities on the account warranted that it be locked, I'm afraid we will be unable to provide account access unless ID verification is done.

We are sorry for what inconvenience and frustration this may cause. Our goal is to make sure that the registered user, and only the registered user has access to the account.