Account suspended - what now?

#0 - March 19, 2010, 4:59 a.m.

*** posting this from my friends account as I cannot post from mine due to the ban ***

so this is the second time in 10 days that I have been banned for so called being a gold seller , the first time u guys resolved the issue and also gave me 48 hrs of extra game time and apologized for the wrong ban , but again I tried logging in and the same message gratz noob u have been banned again by blizzard who doesn't even check the person and just auto ban everyone who buys stuff from trade. I have been trying to get u guys through mail no response i think blizzard is not ready to admit its fault again , tried calling numerous times but lolololol , I think u guys should add like a trillion more agents as I have never been able to reach a agent .

if u guys are quick enough to reply I can post my account name for the banned account so u guys can resolve the issue

Vrakthris

#2 - March 19, 2010, 5:06 a.m.

Q u o t e:
by blizzard who doesn't even check the person and just auto ban everyone who buys stuff from trade.

Though we do investigate these matters there are times when certain activities require immediate response to eliminate further damage to a realms economy.

Q u o t e:
I have been trying to get u guys through mail no response i think blizzard is not ready to admit its fault again

I'm not certain I understand. We're not ready to admit that we may have made a mistake? We're human, mistakes happen. We try to avoid them whenever possible but I don't see why you would think that we'd intentionally ignore an e-mail to not recognize when one occurred.

Q u o t e:
tried calling numerous times but lolololol , I think u guys should add like a trillion more agents as I have never been able to reach a agent .

Our Billing department would not be able to help in this regard. Only our Account Administration department which are only reachable by e-mail.

Q u o t e:
if u guys are quick enough to reply I can post my account name for the banned account so u guys can resolve the issue

The In-Game Support department does not have jurisdiction over what penalties you may have received. I will be happy to take a look and see if I can help any though. Provide me the name and realm of a character on the account.

Vrakthris

#4 - March 19, 2010, 5:07 a.m.

Q u o t e:
need some blue help cant stay on my friend account all day long

Nor can you apparently wait for 5 minutes, Eternaldruid. We address what threads we can when we can, trying to hurry a response is not an option.

Vrakthris

#7 - March 19, 2010, 5:41 a.m.

Ramdev, did you check your e-mail lately? It looks like an e-mail was sent to you regarding this matter.

It seems it lists instructions for account recovery, if you can respond to that they will work on your case. I am very sorry for what frustration this may be causing you.

Vrakthris

#9 - March 19, 2010, 5:51 a.m.

Q u o t e:
yeah I recived it thx , and responded any idea approx how long will they take to respond cause that 5 working days thing make me worry :P lol now I think 3 days ban would have been much better :P

I couldn't say for certain, but these types of verifications are usually pretty quick.

Orlyia

#17 - March 25, 2010, 10:12 a.m.

Well, I certainly am sorry you are having such a time of this friend. If all your trades and dealings are above-board, we certainly don't want to be inconveniencing any legitimate player.

Sometimes the issue is if it looks like a duck, and quacks like a duck - 99.999999% of the time it IS a duck.

Rare individuals that are pursuing perfectly normal play that set off the 'waddle' detector, well - we do our very best for that not to happen.

As much of a devotee of the Auction House as you seem to be, I'm sure you can understand this.

I cannot review this myself, but I am having this looked into. I also cannot promise what the outcome will be, but if I get word back I'll certainly try to let you know.

Orlyia

#18 - March 25, 2010, 11:59 a.m.

This account should now be accessible, but I would like you to read over this page.

http://us.blizzard.com/support/article.xml?articleId=21506

Not that you are breaking any of these rules, but I'd like you to familiarize yourself with them.

Orlyia

#22 - April 12, 2010, 10:56 a.m.

Q u o t e:
omg this is Insane even I don't remember the number of times my account has been banned , I got another ban for Exploitative Activity: Abuse of the Economy , wha ??? seriously blizz , this time to be on the safe side I stopped buying from lvl 1 toon's and only bought epic gems and stuff frm lvl 80's all i bought today was about 100 stacks of saronite ore that too through the AH .. so now ppl should stop buying from AH as the god damn farmers are even on the AH , I have asked before also plz tell me why I am getting banned so I can avoid it but who cares about a single player right . Please remove the BAN asap this is seriously heights either show the proof in front of the whole forum ppl or remove the BAN , or never again call me a farmer or a gold seller seriously did u guys ever see gold frm my account been given to someone for not a equivalent value ??? I do not do charity all the gold of my hard work playing endless night's spamming trade wtb cheap gems .......crystals and wht not is sitting right there in my bank guild, paying 15$ a month gets me this and the best part why do u suspend my account forum posting ability ??? I have tried calling a million times never able to speak too a person ...account admin dosent reply to my mail now this is the only way to get my account back .

again my original account is on proudmoore character name ramdev .

If an account is suspended, it is also locked from posting, Eternal.

As to your account, looking at the access pattern, it appears you break the laws of physics on a regular basis :) While this may be fine, it can also indicate a compromised account.

That is part of this and contributory. You need to ask Account Administration review this at [email protected].

Orlyia

#24 - April 12, 2010, 11:17 a.m.

Q u o t e:
ty sir for the quick response I have been mailing the account admin for last few bans and the blues on the forums are the one's helping me out with it so should I stop using tunneling service whenever I log my banking toon ? or cant u guys like put my account in a exception list as I am really getting frustrated with this trouble . and would really appreciate if u can forward my account for a re-investigation as I don't know when the account admin will get to my mail frm the pages of email they get every day .

That is what you really need to converse with Account Administration about. It may take a little while for them to respond, but if you've sent in correspondence, they should be getting back to you.