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So my authenticator died....

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Keraya
#0 - March 18, 2010, 5:41 a.m.
Blizzard Post
Like the topic says it died suddenly today and no longer produces my six digit token number. So I can not log onto my account or into the game. Luckily it isn't required to log onto the forums.
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Auryk
#4 - March 18, 2010, 5:48 a.m.
Blizzard Post
Q u o t e:


well that sucks considering they are closed. :-/ I'd kinda like a new one as it's like 4 months old and died already.


Billing & Account Services should be able to replace your current Authenticator, Keraya. I'm sorry that you are locked out at this point, but they are also the ones you will have to talk to about getting the current Authenticator removed from your account. You should be able to contact Billing & Account Services via one of the following methods:

Hours of Operation: 8AM to 8PM PST— Wednesday through Tuesday
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Auryk
#6 - March 18, 2010, 5:54 a.m.
Blizzard Post
I would make sure to mention that you were locked out of the game tonight, due to this, Keraya. It is good for the Billing Reps to have that sort of thing on file. Enjoy your movie/show on Netflix. :0)