Authenticator giving wrong code often

#0 - March 17, 2010, 2:31 p.m.
Blizzard Post
My authenticator seems to "lock up" every so often, especially in the morning. I will go to log on, activate the authenticator and the code it provides is not accepted by the log in screen. During subsequent log in attempts it appears that the code on the authenticator does not change for several presses of the button (I have the keychain model). After a minute or so, sometimes longer, the authenticator will return a code that is finally accepted by the log in screen. It seems to be getting worse as of late. The first time it happened I assumed my password was the issue so I reset it, still no change, got locked out due to multiple attempts. Finally called Blizzard and they reset it. Now its starting to fail again. Please advise.
#10 - March 18, 2010, 12:21 p.m.
Blizzard Post
Q u o t e:
Still have no response from Blizzard, used the e-mail query method yesterday. Tried to log on this morning and after entering several bad authenticator codes I am once again locked out of my own account due to multiple attempts. Says I have to call Billing. Guess I need to find a block of 2-3 hours or somewhere today while I am on hold to get this resolved.


Try this now Beach. I would still try to contact Billing at your earliest convenience, or perhaps just order another. It does sound like yours may be drifting a bit.