Faction change down?

Update - 3/27/2010 - 1:15 PM PST

Thank you all for displaying an amazing amount of patience throughout this process. We have made a few key changes to the Faction Change process which should allow the transactions to start processing faster. Accordingly, we expect to see each of these transactions cleared over the course of the next few hours.

We are keeping a watchful eye on this issue and will be providing additional updates in this thread as necessary.

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Few questions for you, Lakoa:

1) Did you attempt your Faction Change around the time rolling restarts were occurring this morning (http://forums.worldofwarcraft.com/thread.html?topicId=23767194884&sid=1)?

2) Is your Faction Change still pending right now?

Any additional information you're able to provide is also appreciated. :)

Sorry for the late reply folks.

Although transfers, faction and race changes can take up to 5 days to complete they usually process in a fairly short time. I wanted to let you know that the matter is being looked into. As soon as I have any additional information I'll let everyone know.

Q u o t e:
I'm having the same problem. I can still log into the toon that's supposed to be getting changed too... :S

Does that character appear on the transaction page as pending, Shads?

https://www.worldofwarcraft.com/account/character-transfer-status.html

Technically access to the character should be blocked while the transfer is processing so there may have been an error. I'm waiting for additional information to be certain. I'll return as soon as I can with what I find out.

Q u o t e:
I just checked the page to see if it was still pending but it says it is inelgible? I do have a email though saying that it is pending. Oh i hope i didnt screw anything up..lol

Are you able to log into the character, Lakoa?

Q u o t e:
No sir, i just tried but was able to log into my other ones.

Just to confirm, you looked at the Faction Change transaction page, correct? I mistakenly linked the Transfer page earlier.

https://www.worldofwarcraft.com/account/faction-change-transactions.html

Q u o t e:
my transaction was posted roughly 21 hours ago, would it be beneficial to cancel and re-process or continue to wait?

I am still pending on the transactions webpage.

Until I hear back from our Technicians I don't wish to recommend doing that just yet, Draemaul. It may be beneficial and if someone wants to try it they of course may but I'm not recommending it at this moment.

Q u o t e:
Also it say i may cancel cuz my cc was not yet charged but it was i check my statement and its been charged 30$ twice cuz the 1st one i canceled. but they are both pending so i assume the one wont clear.

Those charges are pending, Rohenna, because the transaction wasn't completed it won't be charged to your card but the pending charge will remain for up to 3-5 business days.

Q u o t e:
WOOHOOO! Hour 31 was the money hour. My faction transfer is done and thank you again for your help!

Indeed. It does appear that the majority of these Faction Changes are processing, though slowly.

Q u o t e:
Have you not received word from the tech guys as to why it is going so slow tonight?

Nothing specific, Crushchiko. It looks like our Technicians were able to make a few adjustments which may help speed up the process.

I've checked on this and barring just a few that seem to have had an individual issue, these are processing, albeit a bit slower than normal.

You should NOT be able to log into a character with a transaction in process, and doing so can snarl the process itself.

If this hasn't cleared for you by the time Billing comes in, in the morning - you might want to touch base with them to see the status of your request. If necessary, they should be able to stop this for you so it can be re-initiated.

Remember they are here 7 days a week, Iron.

Weekend is coming!

Q u o t e:
be nice to get a .. "we know, and are working to fix or , we stole ur money again, " something, hello? blue? anybody out there?

As I stated previously, Darxar, the majority of these Faction Changes are going through, just slower than normal. Please note that there is notification that these services can take several days, though they normally take less than an hour that does not mean that they always do.

As it stands our Technicians continue to look into these reports, if any additional adjustments can be made they will see what can be done.

Q u o t e:
I understand that this is nothing more than a waiting game now but I still have an inquiry. My character is supposed to be locked during the process but it isn't. Does this mean anything in particular?

Not necessarily, Strahan, in most cases the character that is attempting Faction Change or Transfer locks and can not be accessed during the pending process. Even if you can still log in the process should still continue normally. Although you could cancel and initiate the Faction Change again, it may not be necessary. If you wish to leave the request in queue I would recommend not logging into that character until it is complete though as that will certainly delay it.

I've looked into the Faction Changes of everyone who has posted so far and a good many of those Faction Changes have gone through. Most of the others appear to still be pending.

There are several that may be experiencing an error and I am having those looked into further. It may require canceling and re-initiating the Faction Change but I want to check before I make such a recommendation.

Q u o t e:
wow you must be kidding me.... 50+ hours and im getting real annoyed... 5+ years playing this game and i can say this is the first time being real disappointed with blizzard...

hope this will fix soon for the sake of all us

As I said, of the Faction Changes that I looked into a few of them seem to have some kind of error. Healurself, your Faction Change was amongst those that had this error.

Astaryn and Siverna had this error too but their Faction Changes seem to have gone through.

From talking to our Technicians these Faction Changes are still going through.

Q u o t e:
Do I have said error or what? Raid time coming up...

No, Luceus.

Q u o t e:

What about the server transfers?? I did mine last night, canceled it today thinking it might be an error and I'm still waiting on pending status. I'd like some sort of answer on this.

From all reports we have these transfers and faction changes are going through, though some are taking longer than normal. You may try canceling and reapplying but it may not be necessary and may be best to left it process.


How do we know if we're one of the people with an issue? [/quote]

It isn't completely necessary to know, Foreboding. Those Faction Changes are still going through, as I stated earlier Astaryn and Kararus's Faction Changes went through and they had the same read out. It is only those Faction Changes that are taking over 24 hours to process that we recommend that you may want to try canceling and initiating it again.

Astaryn, can you give me the name and realm of a character on your wife's account? I'll take a look.

Q u o t e:
Normally server x-fers/faction changes only take a half an hour at most, this is quite disappointing. After this I can pretty much guarantee I won't be using this option again.

Yes, they normally take less than an hour but they can take much longer depending on several factors. There was a recent increase in the number of Faction Changes and Transfers that were being requested.

Q u o t e:

I'm having a problem with my newly server transferred character, I'm stuck at the screen that says renaming character. I have tried relogging a dozen times and it doesn't seem to help.

Norenn, what do you mean? It sounds like you are getting the option to rename your character which generally indicates that you did not log the character into game between the transfer and faction change. I was unable to find any recent transfers on either of your accounts. Please provide me with the name and realm of a character on the account in question and I'll see what I can do.

Q u o t e:

Please explain how re-intiating the faction change would be a good idea blue. As you can see many people have done that and are still waiting many hours. Wouldn't reinitiating the transaction put me all the way back in the line?

Not necessarily, Healurself. Even though some Faction Changes are taking longer than normal they are processing, though most of them are going through within 24 hour period. Those that are taking longer seem to still be going through. Though re-initiating the process has proved beneficial to some it hasn't necessarily helped in all cases.

It should be noted that the Transfer and Faction Change services is under the purview of our Billing department, the Game Master department is unable to assist directly with such issues. I am trying to gather what information I can and provide what advice I can to help.

Q u o t e:

Now I called and got through to tech support and was told my character's transfer (named originally Innerfire, then "Innerf47B13E" which I was told to change due to the numbers, and now Hasgjagf as a placeholder) encountered a database error and needed to be restarted. My question is did I completely bone myself by starting up a new queue and now am I going to have to wait 15 hours all over again?

There was likely an Innerfire already on that realm which is why you got the numbers. During your Faction Change process you should be able to select a new name if you didn't want the temporary one you gave yourself. From what I can see, Undeadsteffi, everything looks fine. Your FC is processing.

Lakoa, given the time frame it may be a good idea to cancel and re-initiate.

You look fine, Dagine.

Q u o t e:

That's why I'm not reinitializing mine, it makes me even more upset than I paid 30 dollars US, which is like 37-39 dollars. Yet when I call to explain my problem, customer support says they aren't taking calls. This is hard earned money and I'd really appreciate a response.

If your Faction Change hasn't completed, Norenn, you haven't paid anything. Those charges are pending. When you initiate a service online such as the Paid Character Transfer service or Faction Change service the system will contact your bank. It will let it know that you are trying to purchase something and check to make sure the funds are available, you bank will then place a hold on those funds until the transaction completes. If that transaction does not complete those funds will not be claimed. If you initiate the service again you will go through the same steps as before and your bank will place a hold on whatever the funds are. This is how people receive multiple pending charges of $30, for several attempted Faction Changes. Those funds will return to your bank within 3-5 business days, depending on your banks policies.

You are not a bother at all, Healurself, I will do what I can to help. You are under the process which you can actually check by following the link below.

https://www.worldofwarcraft.com/account/faction-change-transactions.html

I just spoke with someone in Billing and they said that it would probably be more beneficial to remain in queue. Though canceling and re-initiating can sometimes be helpful it isn't necessary. I will change my previous posts to reflect this.

Q u o t e:
and refreshed to see the blue post underneath this..... /sigh ;-)

Your request wasn't in queue for over 24 hours yet, Hmrhead. :( Everything looks to be in order though so it should process normally.

Q u o t e:
The character's name is Coden on Darkspear, I restarted the faction change process, and what do you mean either of my accounts? I only have the one.

Sorry, Norenn, I got a wire crossed while looking up all these accounts. Your transaction appears to be in queue. Honestly if you can see it on the Transaction page, it is in queue.

Q u o t e:


I am now well over 24 hours, why is it that people are having them done in 10 hours or so when I've waited 38 hours now.

That's generally based on the transaction itself, Draemaul. Some Faction Changes/Transfers can take longer than others. I believe it has something to do with processing.

Q u o t e:

Please Vrakthris can you at least check my account and advise of where abouts it is? I can wait but canceling and requesting is simply not an option for me as I can't have 2 holds on my credit card for 5 working days.

You probably want to wait, Draemaul. From talking to our Billing reps they tell me that these transactions continue to process.

Sorry, Astaryn, I had a post directed to you but I must have lost it in an edit. O.o The advice thus far is to leave the request in and it should process normally.

I did get a bit more clarification from Billing on a specific issue and I'll post that in a moment.

**UPDATE**

Greetings all,

As many of you know Faction Changes as well as Paid Character Transfers are taking a bit longer than they normally do. Our Technicians have looked into the issue and it does appear that these transfers and faction changes are going through. I don't have any details as to why some people are processing faster than others but nearly all of them do appear to be processing.

I have looked into the majority of the accounts that have posted here and most of them are processing or have already been completed.

After speaking with our Billing and Account Services department it would appear that in some specific cases it may be necessary to cancel and re-initiate the service. When you initiate a transfer or faction change the character should be locked and inaccessible while the transfer/faction change is pending. If you were able to log into the character after the process was initiated it may have caused an error which will prevent the transfer/faction change from completing.

In that specific case it could be beneficial to cancel the transaction and re-initiate it making sure that you do not log into that character until the process is completed.

Sorry, Browniehere, I adjusted my original post to be more clear. It is the act of logging into the transferring/faction changing character that could be causing the issue. You don't need to confirm that the character is locked from access, just make sure you do not log into it while it is processing. Initiate the transfer and just wait for processing to complete.

You can check the transaction page periodically, it will update once the transaction is complete.

Faction Change:
https://www.worldofwarcraft.com/account/faction-change-transactions.html

Paid Character Transfer:
https://www.worldofwarcraft.com/account/character-transfer-status.html

Q u o t e:
However I wanted to know if the process is now fudged cause i even tried to log into it. I did get a "you cannot log into this character until the process blah blah blah message" so I think I'm okay but.. am I okay? lol

You are fine, Rune, simply attempting to log into the character won't cause any issues.

Just to avoid any confusion you only should avoid logging into the transferring/faction changing character, you may access any other character on the account and play normally while your service is pending.

Q u o t e:
I think as the gm said they are just pending charges.

Correct. If the transaction did not actually complete the charged won't be finalized.

Q u o t e:
Any insight as to whats wrong with Sindarí? =)
Sorry to sound annoying, just getting a bit fidgety waiting to play her as her new belfy selfy.

It looks like the Faction Change was completed, Sindari, though it appears there was a complication with the transaction itself. You should have been sent an e-mail regarding this matter that told you to contact our Billing department. They should be able to help you.

Billing and Account Services

Live Representatives Available 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283

Torzack, when you initiated your transaction it seem you also logged into your character. An issue like yours is what I was referring to in my previous post. By logging into your character it caused an error, it would be best to cancel the transaction and re-initiate it.

Q u o t e:
Anyway you could look into my faction change? Kraith on Sargeras. Put it in around 11:30pm today server time, It is now 9:00pm. Thank you

That's on par with a lot of other faction changes, Confetti. Did you see my previous post?

http://forums.worldofwarcraft.com/thread.html?topicId=23766995281&sid=1&pageNo=9#178

Q u o t e:

Vrakthris, is there a problem with mine at all? Just curious, I tried to log onto her to see if it went through, but it gave me the notice that I couldn't, but come up on 11th hour so far. Just curious.

You're fine, Noavi. I've actually looked into most of the people who posted here. Torzack's issue is special in that he seems to have logged the character into the realm after initiating the Faction Change. At least that is what it looks like on our end, that caused an issue with the transaction which is why we advised to cancel and re-initiate the Faction Change in his circumstance.

Q u o t e:
Is there any way to check on an ETA for faction change? I kind of don't wanna sit around all day wondering if it will be completed.

Unfortunately not at this time, Norenn. It seems there are a number of Faction Changes that are taking longer then normal. Though I haven't been able to verify if there is a specific cause (though our Technicians continue to look for one) these Faction Change requests are being processed.

Q u o t e:
If Blizz wants to be understaffed I suggest they spring for a 1-800 number.

Huh? *glances at the list of numbers for Billing and Account Services*

Billing and Account Services

Live Representatives Available 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283

Q u o t e:
You responded to that but I asked about my transfer half an hour ago...

Have you read my responses, Auntb? Let me quote the post for you.

http://forums.worldofwarcraft.com/thread.html?topicId=23766995281&sid=1&pageNo=9#178

Q u o t e:

**UPDATE**

Greetings all,

As many of you know Faction Changes as well as Paid Character Transfers are taking a bit longer than they normally do. Our Technicians have looked into the issue and it does appear that these transfers and faction changes are going through. I don't have any details as to why some people are processing faster than others but nearly all of them do appear to be processing.

I have looked into the majority of the accounts that have posted here and most of them are processing or have already been completed.

After speaking with our Billing and Account Services department it would appear that in some specific cases it may be necessary to cancel and re-initiate the service. When you initiate a transfer or faction change the character should be locked and inaccessible while the transfer/faction change is pending. If you were able to log into the character after the process was initiated it may have caused an error which will prevent the transfer/faction change from completing.

In that specific case it could be beneficial to cancel the transaction and re-initiate it making sure that you do not log into that character until the process is completed.

As for your Faction Change specifically, Auntb, check the Faction Change transaction page. It was completed about 10 minutes ago.

Q u o t e:
I can play my toon while faction transfer is pending right?

The character you want to Faction Change, Norenn? No, again, please review the post that I just quoted.

You should not be able to access the character while the Faction Change or Transfer is pending. You can play other characters on the account but the one you initiated the service on should be locked. If you have logged the character in that would likely have caused an error which will prevent your service from completing and you'll need to cancel the transaction and initiate it again.

Q u o t e:
Poor Vrakthris you must be getting wore out with all of this today. Keep up the good work though :D and I'll keep waiting :P

Thanks, Vuke. <3 I just don't want people to miss what I said earlier. Faction Changes are going through, the only ones we have found that may have an issue are the ones where the character did not lock and they logged into it.

Q u o t e:
So will logging into your account while the faction change is occurring screw it up?

Logging into the account? No. You may access any character on the account except for the one that you initiated the Faction Change on.

Q u o t e:
So I had to cancel my faction change for a second time, now when I try it a third it says my credit card doesn't have the available funds, so I'd like to know how long does it take for blizzard to refund this money which they charged me?

Blizzard technically doesn't refund the money, Norenn, as we technically aren't holding the money. As I stated in an previous post when you initiate a service our system contacts your credit card's bank. Your bank holds the requested funds for processing. Those funds return to your credit card/account based on your banks policies, usually 3-5 business days.

Q u o t e:

Vrakthris,

I logged onto the toon that was pending a faction change by accident and canceled the charge and re did it. will i be fine? : /

You should be fine, Albion, the Faction Change should process given some time.

Q u o t e:

Once your payment has processed and after you have remained logged out of the game for at least 30 minutes, you will see a new button to the left of the character's name upon next login."

It doesn't appear that your Faction Change has completed, Coriantumr, is it listed as approved on the transaction page?

https://www.worldofwarcraft.com/account/faction-change-transactions.html

Q u o t e:
There is not much i can do but keep complaining on this post

I understand your frustration, Healurself, but to what end?

The Game Master department is unable to help directly with paid services such as this. I can give you advice, as I already have done, but in the end the service is under the jurisdiction of our Billing department. Only they can help you if you continue to be unable to complete your transaction, we (In-Game Support) simply don't have access to the necessary systems.

If it was an actual charge, Norenn, Billing should be able to help refund it.

Q u o t e:

To what end? Are u testing me?

You stated that you can only complain in this thread. I am trying to express to you that such complaints do little good since there is nothing that I can do to help you in this situation.

Q u o t e:
Since starting this process and my last post; I have cancelled and restarted twice tried deleting my WDB folder as well as contacting customer support. I talked with the bank and the charges you see will not go through if you ended up cancelling the faction change as the charges posted are just initial authorizations that Blizzard can't collect on after you have cancelled. On the other hand you can't use the funds because they are still tied up and being held for Blizzard to drop them. So basically you're stuck without that money for the weekend. I decided just to cancel and wait for my funds back before trying to faction change again.

Please do not restart the Faction Change process. These Faction Change processes are proceeding, though slowly. By restarting, you are setting the process back to its inception, and only extending the wait.

We are examining methods to potentially speed the process, and your patience in the meantime is appreciated.

Q u o t e:


A Blue posted earlier that its beneficial to restart the process if you're able to still log in to the character after initiating a faction change.

Is this still the case or should we just not restart it at all, even if we're able to log in to the desired character?

Yes, in the specific circumstance you described, it is desirable to restart, but only in that circumstance. Otherwise, it is best to refrain from canceling a faction transfer.

In addition, it is wise to pursue only a single Character Service at a time, rather than attempt to initiate and complete more than one simultaneously.

It seems that there is some confusion, and to be fair, these situations can be pretty confusing.

Please bear with me, and read carefully, while I explain:

1) Characters are supposed to be locked after a Character Service is initiated. This 'lock' can occur on a delay though, so logging into the character immediately after initiating a service can cause an issue which may generate a delay or prevent the service from completing properly at all.

If you believe that you may have accidentally caused a delay in your service by logging into your character immediately after initiating a Character Service, then it is appropriate to cancel the service you were attempting to perform and restart it.

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2) This is where it gets confusing. I believe I just told you not to log into a character after initiating a service, right? Well, that's not always entirely correct. Some players opt to initiate multiple Character Services at the same time, such a Faction Change AND a Realm Transfer. Failing to log into the affected character between processing each of these changes can cause an issue.

If this issue has affected you, then you can cancel the service that is still pending, log into the game and then log out and restart the canceled process.

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3) This is the issue affecting most players who have posted in this thread. You've initiated a Character Service, in this case a Faction Transfer, but it is taking a rather long time to process. Currently, there is a wait time for these processes to properly complete, but as I've stated earlier, they are indeed still processing properly - just slowly. You have the option of waiting it out (I do not have an ETA currently), or canceling the transaction, playing your character normally now, and trying again in the future when the process may be running more swiftly. If you are intent on a Faction Transfer as soon as possible, then it is probably best to simply allow the transaction to process completely though.

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Hopefully these distinctions will help define a few of the the issues that we've seen arise for some players, and help you decide which course of action is best for you.

There have been some reports of players not being able to see their transaction in the transactions page for their service. In cases like this, if the character is no longer locked, and is playable, the service may have been canceled. This has not been the case with most though, and there just appears to be a temporary issue with viewing the pending transactions.

Q u o t e:
Greetings, dear GM. My character realm transfer appears to have disappeared from the Transaction Page. Any reason that you could guess for this? D: It's not listed under complete, and I have gotten no emails.

I am showing your character is currently still in queue. The process was not started that long ago, so it is possible the site just has not updated the information yet.

I have been going through looking at a lot of your guys reports, and most people do seem to be doing fine, still just pending in this long queue (we do have a lot of people wanting to use our Paid Services recently!).

Q u o t e:
Malkorix, can you confirm that my faction change is in queue? I did mine immediately after a server transfer so my character has the placeholder name still, so I'm really curious as to if that is causing conflict with the Faction Transfer.

Character Name: Kadyn9292A0
Server: Laughing Skull

Thanks.

Heyo, Kadyn, I am showing the Faction Change is still just pending in queue at this point. As the service was recently started, it seems at this point you may just be experiencing the delay that is coming with so many people attempting to transfer.

Q u o t e:
So just to clarify, those who have realm transferred then attempted to faction change immediately after the transfer was complete without logging into the game during any of this should cancel and restart? Or will it eventually work itself out if left alone?

We have seen these work themselves out. An issue can arise where the name may be considered in use and a Game Master would need to be petitioned for help with accessing your name. If you look over past forum posts you will see some people have gone down this path before, but it is easily remedied. We are just offering up the suggestion to cancel, login to ensure your character is there and good, then start your next Paid Service to avoid the possibility of an issue. While it may not cause the issue to get stuck, it has a potential to cause a delay.

Q u o t e:
Malkorix, you said it is a queue system, but some have waited for 4 days now.
Recently a player got hers done in less then a day, doesn't that cancel this out?

The Paid Services can take up to three days to complete for some accounts, and with the influx of users processing, this can cause additional delays. Also, explaining the full workings of the Paid Service queues would be a dirth of information, but it is suffice to note that you can think of queues and lines in many different ways, and one single line for the whole process would be an over simplification. As there are multiple transactions processing at once, and some accounts can take a considerably larger amount of time than others, you could see someone have theirs done in a day, while others wait three days.

To note, looking over plenty of accounts in this thread, people still appear to be in queue. If you look over the three things Mal posted, you can see the third one would be that you are still just pending. There are a lot of people attempting transfers right now, which can slow the service down. If you know you fall into category 1 or 2, you may wish to follow the info just to be on the safe side. Otherwise, it is just a matter of waiting.

Our Technicians continue to investigate this issue in an attempt to complete your transactions and restore access to your characters, everyone. Unfortunately, no additional information regarding their progress is available at this time; however, I will continue to speak with the appropriate in hopes of attaining updates as they become available.

We greatly appreciate your patience and hope to see your transaction finalized soon.

Q u o t e:


Is there any way for us to tell if it IS working correctly, even if it does take longer? I started mine a day ago, it says pending on the transactions page, I can not play him in game, this all is just very frustrating, because after this I still need to do a server xfer which will probably take longer.

We have verified that these services are processing albeit slower than we would like, Tallrthanu. I expect to see each of these transactions process in due time, but we will definitely let you know if any further actions need to be taken on your part.

Thank you all for displaying an amazing amount of patience throughout this process. We have made a few key changes to the Faction Change process which should allow the transactions to start processing faster. Accordingly, we expect to see each of these transactions cleared over the course of the next few hours.

We are keeping a watchful eye on this issue and will be providing additional updates as necessary. Thank you once again for your patience.

Q u o t e:


Should we cancel and restart them?

That will not be necessary, Treegangsta. We believe each transaction in queue should process normally.

Q u o t e:
Posting this here for the third time since my thread got locked by a trigger-happy trainee...

I signed up for a faction transfer 17 hours ago and while it is pending I can't see anything indicating the character is locked. How will I know when it is locked without having to try and log on it and should I cancel the process and restart?

My apologies for the confusion, Soultar. The aforementioned Trainee was in the process of editing his post to include the following information as well:

Q u o t e:
In the mean time, if you check the Character Faction Transfer page, you can see the status of your change. If the character is listed as "pending" then it is in queue to be addressed.

https://www.worldofwarcraft.com/account/faction-change-transactions.html

Q u o t e:
Wow... good job Blizzard. I post and 15 minutes later it's done <3

As much as I'd love to take credit, the process is entirely automated. The fact that you posted and saw your issue resolved shortly thereafter is merely happenstance.

Q u o t e:
Blizzard it'd be nice to get a blue post about how much longer untill all of the changes r done...

As previously stated, it may take a few more hours for each of the transactions currently in queue to process, Rarthan. I'm afraid I do not have any exact times to provide you. As you can see, though, a number of transactions are going through concurrently so it's possible that your transaction will process soon.

Q u o t e:
Blue, one more questions, on the account transaction page that shows the toon we are doing the FC change.. its pending with only a "cancel" button active. is their any other action needed by me, or can i go eat, and then if it falls off and says its done, just log in and go to that toon and change the faction using the icon nxt to their name as shown in the example. just wanting to make sure that if it says pending, and i am out of my whole. account, no other action is needed by me until i log on to setup the new faction?

Go enjoy your dinner, Smellyd. You do not need to press any buttons until the transaction has gone through. Hopefully, you'll be ready to change factions when you return. :)

Q u o t e:
I just canceled and re processed as instructed. How long am I going to have to wait?

It had been 46 hours since I originally initiated the faction change so it would kinda suck to be at the back of the queue again.

Unfortunately, you will be placed back in queue. That being said, I do not expect lengthy delays as these Faction Changes are processing fairly quickly. It may result in a slightly longer (hour or two) wait when compared to where your previous Faction Change was, but maybe not even that long.

Q u o t e:
My character isn't locked. It wasn't before I restarted this, either, and that was after a 20ish hour wait.

Not going to restart again because I don't want a bunch of pending transactions, but it sounds like the character should be locked? Help Blue? :(

If your character's status is listed as "pending" on the following page, you're all set and will simply need to wait for processing:

https://www.worldofwarcraft.com/account/faction-change-transactions.html

Please remain logged out of the character in the meantime.

Q u o t e:
Arg. Do I need to restart the faction change? There are quite a few people who have had their faction changes finish with less of a wait time...

Please do not restart your Faction Change if your character is listed as pending here:

https://www.worldofwarcraft.com/account/faction-change-transactions.html

Q u o t e:
And once again, I'm not even a faction change, but a server transfer. Can Blue give me some insight as to what the problem is for my end? Do I need to cancel and restart YET AGAIN? Just had 2 friends do a server transfer to the same destination in less than 10 min...I've been waiting since last night.

It's entirely possible that the issues surrounding the Faction Change process may also be affecting our various other Paid Services resulting in extended delays. That being said, you're welcome to contact our Billing Department directly regarding your concerns to see if they are able to shed some light on your specific case. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Please be aware, however, that our Billing Department is unable to process these transactions and will be unable to help expedite the process.