[bug! bug!! battle.net bug!!!]

#0 - March 21, 2010, 4:42 a.m.

i have found a big bug . i am a Faithful Players. but,my account is stolen two weeks ago.then i wrote letter to bliz.

game master help me to recovery my character and all items. and i format my computer's harddisk

and reinstall mcrosoft system and Antivirus and keep this system to Latest Patch,but 10 hours later

my account is stolen again .i am very angry. i swear i have never done any other thing on my computer.

I am very confused,then into my account Management option ,i found my battle's account is added a new worldofwarcraft's

account. i never done it .then open my game client ,and input my battle's account and password.then two worldofwarcraft's

account can choose. i keep this game clinet on my computer .then go to

game management web. and modify my old password . back .i clicked this game clinet and choose my old worldofwarcraft's account

i found i can go to game .so i found this big bug: if someone keep my battle's account and password on his computer No matter

how I change my battle's password. someone will can log in my game .so i see Why is my account stolen second......

this is big bug and make it by bliz. so i hope can fix it by bliz. thank u .

Trainee

#7 - March 21, 2010, 3:34 p.m.

This issue is not the result of a bug, Quesyion. As the other posters have mentioned, likely this is the result of an account compromise. Often computers can become infected with malicious software such as trojans and keyloggers than transmit account login information to third parties in order to gain access to other accounts.

I’d very much recommend reading through the following threads, as they contain a wealth of information regarding how to recover your account and prevent future compromise through computer security.

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Additionally, once you have regained control of the account and ensured your computer is free of malicious software, create an in-game petition detailing what happened. The receiving Game Master will be able to forward your account information to our Character Specialists for investigation and potential restoration.

Also, if you have not already, looking into attaching a Battle.net Authenticator to the account may be most useful. It can add an extra layer of security, helping to prevent further unauthorized access.

Add an Authenticator, Adopt a Core Hound
http://forums.worldofwarcraft.com/thread.html?topicId=22048397570&sid=1

Aredek

#25 - March 28, 2010, 4:17 p.m.

Please do not continue to bump these threads. We have forwarded all necessary information on for further review, but you're more than welcome to e-mail [email protected] to notify the appropriate parties of your concerns.

Thank you.