American Express gift card -works? help!

Currently the prepaid credit cards are not officially supported on our site, which could be a part of the issue.

The reason normally lies with the fact we check against your zip code your financial institution has on file, as well as your name. Some prepaid credit cards do not have this information stored on their card, so when we ping to request and validate it, we are unable to match up the information.

If you have tried clearing the cookies and temporary internet files and you are still unable to get the card to process you may want to contact our Billing & Account services phone team directly for assistance.

Billing and Account Services

Live Representatives Available, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283

I am unable to guarantee they can process the card for you, but as you already have the card, it doesn't hurt to try. Just be aware that some financial institutions do have pending charge policies which can place temporary holds for any transactions you attempt. These would be released in line with their policies.

Q u o t e:


If you get the recorded message keep trying to get through with redial.

Also, there are two different messages. One let's you know that all hold lines are currently full and the other is asking you to hold. Make sure you have the "all lines are busy" before you hang up and try again.

Q u o t e:

I thought that any cards used had to have the visa or mastercard emblem on them or they were unsupported transactions.

Yes and no, Flatspriest, there are higher security protocols on many online transactions so although a pre-paid card may have a Visa/Master Card or American Express symbol on it we may be unable to accept it without enough verification.

Q u o t e:
So i have tried to register the card online at American Express but i get this message:

Eek..Should i wait for this to see if i cant register it or does anyone know if I cannot register it because it is a gift card, I don't know too much about American Express and gift cards..

If you are on hold with our Billing department, Magelfg, just wait and talk to them. They may be able to help or give you advice on what to do next.