#0 - March 10, 2010, 11:24 p.m.
Black Dragon Flight Offline
#2 - March 10, 2010, 11:25 p.m.
#17 - March 10, 2010, 11:37 p.m.
Q u o t e:
i love how they edit post but cant answer when we can play or why we cant
id say they are too busy but they have time to edit!
What are you talking about, Drunkenrogue?
I am a moderator on the CS forum, I am not a technicians nor am I a liaison with our Realm Technicians. It takes me a few seconds to edit a post which violates our Code of Conduct. Editing or not editing or fulfilling any of my other duties doesn't make information that is currently not available magically appear.
#27 - March 10, 2010, 11:49 p.m.
Q u o t e:
i understand that that but you said ill see what i can find out
to me that implies well get a response, sorry if i assumed too much!
It means I am looking into the matter and working on getting an update. It doesn't mean that very next thing that I do will be that update.
I am able to work on other things while waiting for information.
#32 - March 10, 2010, 11:54 p.m.
They are working to bring the realm back online while they also are working to resolve the overall issue. Yes, my response is rather vague, I don't have concrete information at this time, as it isn't something that is generally given to me, but I am working off of the information that I have come across.
#38 - March 11, 2010, 12:03 a.m.
Q u o t e:
So in other words the technicians earlier today messed it up more? Wow this is an EPIC FAIL.
No, Chaoos. If you understand anything about computers you would know that not everything has a clearly labeled and permanent solution. When a realm is experiencing an issue there isn't just one cause, there can be many different causes and thus several different possible solutions.
The following is taken from a previous response I made.
Q u o t e:
When a realm or part of a realm experiences issues or goes offline unexpectedly the situation is looked into. In some cases the resolution is as simple as restarting the realm, just like your home computer a restart can do wonders to clear up an issue. Other times the issue is more complicated.
This could be a hardware issue, software issue or a combination of the two, the issue may not be with our equipment but something off site. Realm A going offline may have nothing to do with Realm G going down; as with most things in life these things tend to come in clumps.
As much as we would love it, these issues do not come with a print out that tells us exactly what may be causing them, nor what needs to be done to fix it. It must go through a troubleshooting process, also some issues that occur don't show up at all until they happen, which makes it difficult to find and resolve, sort of like trying to find a leak in a hose when there is no water running through it at the time.
http://forums.worldofwarcraft.com/thread.html?topicId=4493463921&pageNo=2&sid=1#22
I know using popular catch phrases like /epic fail is tempting but let's keep things constructive.
#52 - March 11, 2010, 12:15 a.m.
Q u o t e:
I suppose the question that's lingering, unsaid, is; why is BDF different than all the others? Seems our problems are more prevalent than other servers, at least currently.
Mostly it is perception.
Black Dragonflight is not really any different from any other realm though it is because you play on the realm that you notice when there are issues.
Other realms experience the occasion issue as well, and some experience more persistent and elusive issues that have lasted for several weeks. I can say in every case though that our Realm Technicians continued to investigate and troubleshoot these matters until the overall issue was resolved.
I'm trying to get an ETA but those are usually elusive. :) Thank you all for your continued patience, as soon as I have another update I will provide it to you.
#57 - March 11, 2010, 12:26 a.m.
Q u o t e:
OK, why is it that this issue isn't being resolved quick enough considering this is the only realm that is down rather then 10-20 servers that need to get fixed?
Well for one, you can only have so many cooks working in the kitchen before they simply get in one another's way. O.o
Two: Simply because there is only one realm currently offline that doesn't mean that the overall issue can be found and resolution implemented because of that fact. These things can take time and that time frame is rarely dependent upon what else is happening on or with other realms.
#58 - March 11, 2010, 12:28 a.m.
There is a thread in our Service Status forum which will also be updated when we have more information.
http://forums.worldofwarcraft.com/thread.html?topicId=23710211482&sid=1#2
#62 - March 11, 2010, 12:41 a.m.
Q u o t e:
My question now is if blizz fix this problem will they give us a compensation for all this down time?
Im just wondering.
As has been stated previously by several posters in this thread as well as in the thread I previously linked, the Game Master department does not determine if compensation is provide for unexpected downtime. Posting in the Suggestion forum is the best way to request compensation, those that review that forum are able to make such a determination.
#69 - March 11, 2010, 12:44 a.m.
Q u o t e:
Vrakthris, Black Dragonflight is down again even though your realmstatus page shows it up.
Please advise the technical team that they have failed to maintain the server.
Post 58, folks. I had stated that the realm would likely be coming down again.
Q u o t e:
Though the realm is online at the moment it looks like it is not completely stable and may go offline again soon. They are working on resolving this issue but I don't currently have an ETA on when they will be able to accomplish this.
There is a thread in our Service Status forum which will also be updated when we have more information.
http://forums.worldofwarcraft.com/thread.html?topicId=23710211482&sid=1#2
#103 - March 11, 2010, 1:08 a.m.
Q u o t e:
You know i imagine if blizzard stood to lose a percentage of money every time a server goes down, our up time would be extremely close to 100% but since that's not the case and they are essentially paid already they can take their sweet times fixing it. Chalk that as one more reason i don't pay them in advance.
Boriman, you would be incorrect. Subscriptions are affected by unexpected downtime, that doesn't change anything though. Issues pop up, the issues are looked into and the resolution worked on and resolved as quickly as possible.
The very notion that we aren't doing everything in our power to resolve this as quickly as possible is frankly rather insulting. I understand that you have no insight into the inner workings of this company but most people forget that it is in our best interest to keep realms as stable and as latency free as possible.
If you don't believe that is one of our highest priorities there is simply nothing else I can tell you that you will accept.
#130 - March 11, 2010, 1:28 a.m.
Q u o t e:
Vrakthris, since it appears we will be down for awhile, will a message board be posted in the login of the game (not sure what you call it)?
A Breaking News? I don't believe so, Armel, but I will certainly provide what updates I can when they come my way. :)
#158 - March 11, 2010, 1:56 a.m.
Q u o t e:
Vrakthris - So what's the story? Are there any leads on the outages and when they may be permanently resolved? Something a little more explanatory of the situation would be appreciated, e.g. network, code, database, hardware, virtual machine, <insert technology type here> type of problem?
If I'm understanding the technical lingo properly it looks like there was a hardware issue that was not immediately evident earlier. They are working on replacing the part and the expected downtime should be around an hour.
Edit: The Service Status post was updated as well. :)
http://forums.worldofwarcraft.com/thread.html?topicId=23710211482&postId=237080684073&sid=1#3
#170 - March 11, 2010, 2 a.m.
Q u o t e:
You shouldn't have said that the trolls will scream LIES when they still have not found that loose power cord in 1 hour
You should understand troubleshooting steps though, even though it looks like an issue with a specific part (which is being replaced) it could be a combination of hardware/software and a loose power cord. Though it may return to bite me I try to be completely honest with you all and when I say I will provide you with what information i can, I mean it.
:) Hopefully this will resolve the issue that Black Dragonflight has been experiencing, all evidence seems to indicate it should but we won't really know until everything comes back online and it is put to the test.
#172 - March 11, 2010, 2:02 a.m.
#182 - March 11, 2010, 2:06 a.m.
Q u o t e:
varkthris can ya talk to some higher ups about free transfers off the server that would be cool... me and my recruit a friend have lost some searious lvling time. and as for my raids this week... not happning
That isn't something that I can really request, Slam. You are welcome to post in the Suggestion forum and make that request yourself though I should mention that we have never, in the time that I have been here, provided Free Character Moves due to a technical issue such as this. Our goal is to resolve such issues, not provide a means of exodus which would negatively impact the realm's population.
#232 - March 11, 2010, 2:55 a.m.
#265 - March 11, 2010, 3:44 a.m.
Q u o t e:
UPDATE NEWS ! plz
Updates are provided when I get them, not because I'm just sitting here waiting for someone to ask. O.o
As promised, it looks like there were some complications and they have pushed the estimate another hour.
Obviously Black Dragonflight has had a bit of downtime over the last two days. Though the Game Master department is unable to determine if compensation is awarded such extended down time is normally recognized and we do what we can. We as a company, not the In-Game Support staff. :)
#268 - March 11, 2010, 3:47 a.m.
Q u o t e:
On a serious note, BDF has the WORST uptime of all realms.
No, it doesn't, Cuddlepuffer.
Q u o t e:
I think free character transfers should be offered to all characters on BDF.
You are welcome to make such a request in our Suggestion forum but it is extremely unlikely that such offers will be made.
Q u o t e:
I love this game and wish to continue to play. I would like to see some compensation on Blizzards behalf.
Please read the relevant posts, Cuddlepuffer, you can click on the blue Blizz tag to follow my responses. As I have stated before such compensation requests need to be made in the Suggestion forum.
#275 - March 11, 2010, 3:55 a.m.
Q u o t e:
"We are going to perform additional maintenance on this realm to address a technical issue. Downtime is expected to last approximately one hour."
2 hours ago in realm status forum.
I'm not gonna /wrist over not having WoW, but seriously, give us real estimates. Any time Blizz tech support gives an estimated time, you just know you can triple it. Tell me now if I'm not getting on tonight, don't waste my time having me keep thinking I'm gonna be on within the hour. I'd rather you just say BDF is down for a day than put us on this treadmill-with-a-twinky-in-front-of-it cycle of updates saying one hour, one hour, one more hour.
10 minutes ago in this thread. :)
Q u o t e:
As promised, it looks like there were some complications and they have pushed the estimate another hour.
#284 - March 11, 2010, 4 a.m.
Q u o t e:
I think this was his main point.
And a very good point it is.
I can't give that kind of information, Bigempty, I simply don't know.
The report we had from our Realm Technicians said that they should be done within an hour, they were working on the issue and found that additional work needed to be done and that their original estimate would not be met. So they provided an additional estimate based on what is known at the time.
#298 - March 11, 2010, 4:11 a.m.
Q u o t e:
good grief Vrakthris, is checking every post and editing bad words out a job requirement?
i hope not, i hope you are just bored like the rest of us.
man, i do feel for you having to live in this sewer this evening though.
Yes, part of my job is to moderate this forum which includes removing inappropriate words/commentary.
Q u o t e:
Ah yes the suggestion box, a place for suggestions and ideas to go and never really taken seriously. You might as well tell us to put our ideas in the trash...
If that is how you feel I'm not going to argue the point. Anyone who pays attention to what is implemented into the game can't honestly say that. It seems you are either ignoring much of what has been implemented over the years or simply don't know.
#303 - March 11, 2010, 4:17 a.m.
Q u o t e:
My problem is that noone seems to set goals, Its we estimate... This is just a estimate... Set a goal / deadline and get it done! It also seems like there is a lack of communication between GM's and Realm Techs. All problems that can be fixed.
We have goals, Bigempty, but we aren't going to give you a definitive time. This isn't a term paper this is a technical issue. There is an estimate on how long a specific issue usually takes but for anyone who ever has worked in computers or electronics it simply doesn't work that way.
If we said it should be resolved by X time I can guarantee you, because I have seen it, that there would be posts made at X:01 with GG Blizz, you said it was this time, where is it. /fail.
So, no, Bigempty, we will not able to provide deadlines publicly.
#318 - March 11, 2010, 4:25 a.m.
Q u o t e:
Just curious Vrakthris... are BDF'ers particularly whiny? Or do you get this kind of barrage on a nightly basis?
Either way you're definitely earning your wage tonight... thanks for all the updates.
With 200+ realms it doesn't take long for at least one of them to experience a hiccup, but no, I don't think the people of Black Dragonflight are whiny. You guys are frustrated, I completely understand that. I am trying to provide what information I can but a lot of it seems to stem from wanting to get information and explanations that I simply don't have.
#336 - March 11, 2010, 4:48 a.m.
It looks like our Realm Technicians have completed their work on Black Dragonflight, they are bringing the realm up now and if everything goes well they should make it accessible shortly.
As always I will pass along what information I can.
#344 - March 11, 2010, 5:22 a.m.
I think I'm alone now.
There doesn't seem to be anyone around.
>.>
Black Dragonflight seems to be online and stable. Thank you everyone for your patience.
#347 - March 11, 2010, 5:39 a.m.