#0 - March 5, 2010, 4:37 p.m.
Authenticator :(
#13 - March 5, 2010, 5:07 p.m.
If an Authenticator has been added to your account without your permission, this is likely the result of an account compromise. Often, third parties will attach malicious Authenticators to accounts they have gained access to in order to prolong the amount of time they have to perform their nefarious deeds. I would advise reviewing the following threads, particularly this section from our Account Compromise Info Center sticky:
Q u o t e:
6.3 An Authenticator Was Added to My Account!
In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:
Billing and Account Services
Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1
Computer security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1
If it is difficult for you to call internationally, you may consider using Voice Over IP (VOIP) software to make the call from a computer at little to no cost to you. This can make international dialing much easier.
Once you have secured your computer and recovered the account, create a petition in-game or send an email to wowgm@blizzard.com explaining the situation. This will allow us to review the account for damages done as a result of the compromise. While I can offer no guarantees, we do work diligently to help players recover from such issues, making any possible restorations.
Also, if you have not already, you may look into attaching an Authenticator of your own to the account. Doing so not only increases the account’s security, but can net you a neat in-game pet. An Authenticator is one of many steps to take to help ensure your account remains free of future compromise.
Add an Authenticator, Adopt a Core Hound
http://forums.worldofwarcraft.com/thread.html?topicId=22048397570&sid=1