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Paid Character Transfer problem.

Forum Avatar
Gpad
#0 - March 5, 2010, 12:27 a.m.
Blizzard Post
Bought a Visa Gift Card ($30) and I wanted to spend it on a Realm transfer.

As I get into the page with the credit card fill ups, I get "An error has occured on this page. We encountered a problem processing this credit card."

I checked my balance and it's at $30. I'm aware that the fee is $25 for the character transfer, so I don't know what's going on...

EDIT: I am also 100% sure I have filled in the correct credit card informations..
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Bheralrul
#6 - March 5, 2010, 12:38 a.m.
Blizzard Post
Q u o t e:


These types of cards are not supported but if they allow you to register them they should work.

If for some reason they do not work, then you are pretty much out of luck, unless you call Billing and Accounting Services.

This is pretty much correct. We do not officially support pre-paid credit cards at this time. There tend to be issues with proper verification which could keep a transaction from going through on the site. If you have registered the card, you may wish to try clearing your cookies and temp files, or using a different web browser to process the transaction. If the issue persists, you can call Billing directly to have them try the card over the phone, but it is not guaranteed to work successfully.

Billing and Account Services
  • Email: billing@blizzard.com
  • Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

    Live Representatives Available 7 days a week, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283