Authenticator code wtf??

Q u o t e:
i tried logging into wow today when after entering my password and it began connecting, a box suddenly pop up asking my for my authenticator code..

wtf is that?

i googled it and i didnt buy any Battle.net Authenticator whatsoever. the same happened to me when i tried to login to b net. what is happening?!

What that is - is a hallmark you've been compromised, Anzsru.

If you didn't add that, someone did - and they had to have had your pass/ID to attach it to the account.

In the case of an unauthorized authenticator, calling Billing is a good first step to get back into control of the account.

In the meantime, it's imperative that you find the source of the compromise. No matter what is done on our end to help you get back into control/recovered, if they CAN get back in - they WILL be back.

I'm going to post the basic instructions below, I'd highly recommend a full security check of your system and giving Billing a call on this just as soon as you can in the morning.

Best of luck.

--------------

If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Q u o t e:


the hotline in singapore did not work. when i tried it, it merely said: sorry, the number you have dialed is not valid

When are you trying to call - Billing won't be open for another 2 hours.

Also, if you are using a cellphone, that number may not work.

Some of our international players have reported good results with Skype - something you may wish to check out.