Email about Account Administration - real ?

#0 - Feb. 25, 2010, 7:49 p.m.
Blizzard Post
I recently recieved an email from Blizzard Entertainment (wowaccountadmin@blizzard.com) which read

Greetings An investigation of your World of Warcraft account has found strong evidence that the account in question is being sold or traded. As you may not be aware of, this conflicts with Blizzard's EULA under section 4 Paragraph B which can be found here:
WoW -> Legal -> End User License Agreement
and Section 8 of the Terms of Use found here: WoW -> Legal -> Terms of Use

The investigation will be continued by Blizzard administration to determine the action to be taken against your account. If your account is found violating the EULA and Terms of Use, your account can, and will be suspended/closed/or terminated. In order to keep this from occurring, you should immediately verify that you are the original owner of the account.

To verify your identity please visit the following webpage: -=Removed=-

Only Account Administration will be able to assist with account retrieval issues. Thank you for your time and attention to this matter, and your continued interest in World of Warcraft.

Sincerely,

Account Administration
Blizzard Entertainment


Which was followed 2 days later by

World of Warcraft -> Legal -> End User License Agreement

and Section 8 of the Terms of Use:
Blizzard Entertainment -> Legal -> Terms of Use

A 3-hour probationary suspension is pending on this account, awaiting confirmation from a specialist. A final warning has been issued. The investigation will be continued by the Account Administration team to determine the any further suspensions. If the account in question is found in violation of the EULA and Terms of Use, further action will be taken. Be aware that any additional inappropriate actions may result in the permanent closure of the account.

Thank you for respecting our position on this matter. ==================================================================================================================
** We request that you verify your legitimate ownership of the account here: -=Removed=-

Blizzard staff will verify your account information submitted in two days, please do not modify your account information during this time . It will not affect your game uptime.If you are unable to successfully verify your password .using the automated system, please contact Billing & Account Services at 1-800-59-BLIZZARD (1-800-592-5499) Mon-Fri, 8am-8pm Pacific Time or at billing@blizzard.com. Account security is solely the responsibility of the account holder. Please be advised that in the event of a compromised account, Blizzard representatives typically must lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play. Regards,
The World of Warcraft Support Team Blizzard Entertainment



Is this real? Because recently my account was hacked, and I managed to get it back, but I'm not sure if whom ever hacked me is trying to get it back again. Thank you for the help!
#3 - Feb. 25, 2010, 8:46 p.m.
Blizzard Post
As a few players have mentioned, both of the e-mails you have posted are fakes, Dreghost. Please avoid visiting any of the websites provided in those e-mails as it may lead to your account details being compromised.

If these e-mails are being sent to the same address that you are currently using for your Battle.net account, it may be a good idea to create a new e-mail address exclusively for the use of your Battle.net account.

Additionally, we would appreciate it if you would forward any scam/phishing e-mails you receive to hacks@blizzard.com with the full headers displayed.

Please note that several examples of other phishing e-mails are available for viewing on the following sticky thread:

Fake E-mails from "Blizzard Entertainment"
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1