Won't load instance servers.

#0 - March 4, 2010, 8:23 p.m.
Blizzard Post
I've tried on a few of my characters to join a random dungeon and when I get a group and the loading screen pops up nothing happens. I have to exit and start up wow again and occasionally I can't log onto my character for about 15 minutes.

This started happening about 2 hours ago, I was able to queue for and completed multiple instances before then.

I did get DC-ed during a raid a few times just before this started up, but I haven't gotten DC-ed since.

Not sure what information is needed, but how do I fix this?
#1 - March 4, 2010, 9:07 a.m.
Blizzard Post
Well, that sounds very frustrating, Bullier - I'm very sorry about that.

Have you by chance tried a full reset UI? It may not help, but it really cannot hurt, especially if you had some 'ungraceful' exits :)

To do a full reset UI, you will want to save your addons in another spot if you wish to preserve them.

Then rename/delete or move your WTF, Cache and Interface folders while WoW is shutdown. Reboot your system.

Note, if you are running Vista make sure your permissions are set so it does not undo your changes.

More detailed instructions for different operating systems, including Macs are here.

http://us.blizzard.com/support/article.xml?articleId=18761&searchQuery=reset%20UI&pageNumber=1

If that doesn't seem to help, please do let us know.