Prepaid Mastercard Trouble.

#0 - March 6, 2010, 5:34 p.m.

Hello Customer Service forum, I recently just purchased a 100$ Prepaid Mastercard. I would like to buy a paid character transfer(realm to realm 25$) I seem to be having some troubles on the transactions page. The Mastercard is activated, I can't seem to figure out what to put for Your Name: and the ZIP/Postal Code blanks. The name on the card says For, You. I'm not sure what to put in the ZIP/Postal Blank, Any help is very much appreciated. Thank you.

Aredek

#3 - March 6, 2010, 6 p.m.

You may want to verify that we have your updated address on file, Kazune. To do so, please visit the following page:

https://us.battle.net/account/management/address-book.xml

If this address is correct and you've enabled your card to make online purchases correctly, I'm afraid that you may need to speak with our Billing Department regarding any errors you may be receiving when attempting to purchase a Paid Character Transfer. Billing can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283