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Issue Upgrading Trial Account

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Huuoth
#0 - March 5, 2010, 8:05 p.m.
Blizzard Post
Hey -

I recently got recruited by a friend to try WoW. After leveling for a bit, I decided to upgrade my account to a full version of the game. When I went to do a direct online upgrade, I got a 202 error stating that Blizzard could not process my credit card information and that I should contact a billing representative.

Weird part is, I checked my bank account statement this morning, and I have a charge from blizzard for 20$, but my battle.net account says that my WoW account is still a trial. I haven't been able to get in contact with any Blizzard reps on the phone, so I was hoping someone could help me out here.

Thanks.
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Sirantus
#2 - March 5, 2010, 8:41 p.m.
Blizzard Post
I can confirm that the account you are currently posting from, Huuoth, is still a trial account, and there are no upgrades pending at this time. Any charges that you see as a result of an unsuccessful upgrade attempt should be in a pending state, and those funds should normally be released back into your available balance within a few business days.

If you still wish to upgrade the account electronically, it would probably be best for you to contact our Billing and Account Services department for assistance.

Billing and Account Services
    Live Representatives Available 7 days a week, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Alternatively, you may also consider purchasing a physical copy at a retail store, and use the authentication key that is comes with to upgrade the trial account in question.
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Sirantus
#4 - March 5, 2010, 8:56 p.m.
Blizzard Post
Q u o t e:
So if I get in touch with a rep and upgrade my account, will I get charged again and just have one of the charges taken off my account?


This is correct. We will not collect the funds for a pending transaction if the upgrade was not successful on your initial attempt.