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Is this e-mail for real?

Forum Avatar
Arhmudgedn
#0 - March 1, 2010, 12:03 p.m.
Blizzard Post
The e-mail below I received from the e-mail address wowaccountadmin@blizzard.com. This is the second day in a row that I have received an e-mail from a suspicious address. Nothing on my accounts has been changed and I can access them freely and nothing is gone from any character. I have since changed my password and finally bought my authenticator because i'm assuming this is a fake e-mail.

Hello,

This is an automated notification regarding your World of Warcraft account. Your account options was recently modified through the Account Management website.

If you made this change to your subscription type, please disregard this automatic notification.

*** If you did NOT make any changes to your account or subscription, we recommend you login to Account Management at the following link to review your account settings:
http://www.worldofwarcraft.com/account/billing/

If you cannot sign into Account Management using the link above, or if unauthorized changes continue to happen, please contact Blizzard Billing & Account Services for advanced assistance.

Billing & Account Services can be reached at 1-800-59-BLIZZARD (1-800-592-5499 Mon-Fri, 8Am-8PM Pacific Time) or at billing@blizzard.com.

Account security is solely the responsibility of the accountholder. Please be advised that in the event of a compromised account, Blizzard representatives will typically lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play.

Regards,

The World of Warcraft Support Team
Blizzard Entertainment
http://www.blizzard.com/support/wowindex/
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Orlyia
#3 - March 1, 2010, 12:35 p.m.
Blizzard Post
Some of these can be hard to tell from just copied text, Arh.

They even sometimes use our 'real' letters and make changes that one needs to be very astute to notice.

One of the most common tricks when they do use a 'legitimate' email and URL - is to misdirect the link to a look-a-like webpage.

The way to tell these is to a) pop open the header and make sure it REALLY came from Blizzard and b) mouse over the link to see if it REALLY goes where it says it would.

In this case - it's also telling you your password was changed - was it? If not, then no - this would be a phish.