#137 - March 9, 2010, 7 p.m.
The emails that were linked in this thread appeared legitimate actually, particularly as they did not request that the recipient 'confirm' any information via one of the provided links. Further information on how to identify phishing emails can be found here:
Fake E-mails from "Blizzard Entertainment" http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1 If an unauthorized Authenticator has been attached to your account, it is pretty safe to assume that your account has been compromised.
First, before anything else happens, it is very important that you please ensure that your computer is secure. You may find the following thread contains quite useful information for this purpose, as does the link in my signature:
** Computer Security Recommendations ** http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 After you've done all that, it's time to report the compromise and recover your account.
This thread covers the majority of the pertinent information related to an account compromise, including how to recover your account, how to report the compromise, as well as some of the complications that can occur:
** Account Compromise Info Center ** http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 After your computer is secure and your account has been recovered, it is also important to change your account password, as well as the password to your registered email address. Email addresses, such as those posted to guild websites, can be targets for phishing attempts. After you regain access to your account, it might be prudent to create a new email address that you use exclusively as the registered email address for your World of Warcraft account. When selecting the username and password for this email address, ensure that none of the information overlaps with any other service you may use (guild websites, Facebook, MySpace, etc). Register this new address to your account and do not use it for anything else: no additional registrations, no guild websites, no newsletter sign-ups, et al.
A Blizzard Authenticator can bring not only a valuable layer of added security for your account, but peace of mind as well.
You can find out more about the Authenticator via this FAQ, the second link leads to the Blizzard store where you can purchase an Authenticator of your own:
http://us.blizzard.com/support/article.xml?articleId=24660 http://us.blizzard.com/store/search.xml?q=authenticator You can also check the following sites to see if your wireless provider and mobile device are compatible with our free Mobile Authenticator, as well as read our FAQ on the subject:
http://us.blizzard.com/support/article.xml?articleId=26109 http://mobile.blizzard.com/support-compat.html/ If your account was suspended due to actions taken while your account was compromised, it may be necessary to dispute the account action by contacting our Account Administration department via email at
[email protected]. You can also report the compromise itself via this address. Be sure that any contact with Account Administration occurs exclusively from the email address registered to your account.
Good luck!
