Charge Back Paid - Characters Locked

#0 - March 5, 2010, 10:59 p.m.

Hey there,

I just rang Billing because due to my Credit Card being canceled due it being lost. I had a fair few Charge Backs on my account,

I rang and I paid the full amount I owe.
All my Characters expect my Warrior is Unlocked.

Please help

Sirantus

#5 - March 5, 2010, 11:39 p.m.

I've escalated this issue for further review, Ranku, as it appears there may have been an issue with processing your most recent payment. While I do not have an exact ETA for when this issue will be fully addressed, you should be contacted via email as soon as additional information is available.

Thank you for your patience in this matter, and I hope that we can get this issue resolved quickly.

Sirantus

#8 - March 6, 2010, 8:24 p.m.

Please check the e-mail address that is currently registered to your Battle.net account, Ranku, as it appears an update was recently sent to that location. Thank you for your patience, and please feel free to reply to that e-mail directly if you have any additional questions regarding this specific issue.

Sirantus

#10 - March 6, 2010, 10:22 p.m.

Once again, specific details regarding this situation are available in the e-mail that was sent to you earlier today, Ranku. If you have any additional questions regarding this matter, I encourage you to reply directly to that e-mail for assistance.