Subscription Pending - Blue Tracker

#0 - Feb. 23, 2010, 5:45 p.m.

In the past when I've used "Bill to Phone" as a subscription option, it was immediatly updated, and the account was ready for use.

My account says ... Active (Expires: Feb 23, 2010) ... When that subscription was just setup today, and the account time officially expired yesterday, the 22nd.

If I go into payment history, it shows the following -- 2/22/10 $14.99 USD 1 Month Recurring Pending

Aside from the date being wrong (Since I set this subscription up today, the 23rd), is there any particular reason for the pending? I simply cannot stay on the phone for 90 minutes at a time waiting to speak with a Blizzard representative.
I have never had issues in the past with this, and I'm wondering if there's any information you could give me as to why it's still labeled as pending.

Sirantus

#6 - Feb. 23, 2010, 5:57 p.m.

While this process will normally take less than it few hours, It can actually take up to 24 hours for a subscription being billed to your home phone to be successfully added, Teegs. As for the date discrepancy, the date that is being displayed is when your previous subscription ended. I apologize if this has caused you any confusion and thank you for your patience throughout this process.

Sirantus

#8 - Feb. 23, 2010, 6:10 p.m.

If you simply go back to the "Change Payment Method" section listed in account management and enter the new/correct billing information, this should cancel out any unsuccessful/pending attempts and begin processing the new billing information in its place.