Instance Issues - Kargath 02/23

Update, 4:49 PM PST

We will be bringing the Kargath offline for further maintenance in approximately 15 minutes. We are unable to provide an estimate on when this realm will again be available for play, but will continue to provide updates in this thread as they become available.

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Update, 1:51 PM PST

Kargath is once again available for play. We are aware that players are still unable to enter instances on this realm, and our technicians continue to investigate for possible resolutions. Please stay tuned to this thread for updates.

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Update, 1:20 PM PST

We will restarting the realm Kargath in approximately 15 minutes to address these issue. We apologize for any inconvenience this presents and thank you for your patience. Downtime is expected to be minimal.

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Update, 12:15 PM PST

Our technicians continue to investigate the instance issues affecting the realm Kargath. While we are unable to provide an estimate on when these issues will be resolved, as additional information becomes available, it will be provided within this thread.

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Looking into these reports now. Thank you, Kyioko!

While I've no update for you at this time, this issue is still being looked into. As soon as additional information is made available to me, I'll relay it on to you within this thread. :)

Unfortunately, I've no new updates for you at this time; however, please know that this issue is still being investigated. As new updates become available, I will post them here.

Thank you so much for your patience the meantime, though, and for your reports.

Just a quick question for the Kargathians: Are you still able to form normal groups and enter dungeons without using the Dungeon Finder?

Q u o t e:
Nope Instance not found

Roger that, Phervor. We're going to restart the realm to help address those issues fully. :)

Q u o t e:
To confirm at least one part: Dungeon Finder is still broken.

Thank you for the update, Rathenn. Passing this information to our technicians now.

Once you've the opportunity to test entering a dungeon/raid normally, please let me know.

Thank you Phervor, Slythor, and Rathenn. I experienced the same message when attempting to zone into an instance on Eastern Kingdoms. I've added your information to my own and forwarded it on to our technicians.

Q u o t e:
Shouldn't this have been forwarded to the technicians 4 hours ago when it was first reported?

I forwarded on the first report as soon as I received it, George. The phrases that I've included in my more recent posts ("[p]sassing this information to our technicians now" and "I've added your information to my own and forwarded it on to our technicians") were just reminders that the data provided was being sent to the appropriate parties.

I've no ETA to provided at this time, but our technicians are still investigation the instances issues Kargath continues to experience. This definitely remains a high priority.

Hey, folks. I just wanted to let you know that our technicians are still working to resolve the instance issues you've experienced today on Kargath. I've no ETA or additional updates at this time; should either become available, though, they will be posted in this thread.

Man. Those keys aren't even next to each other. I have no excuse. :P

Q u o t e:
http://forums.worldofwarcraft.com/thread.html?topicId=23393119976&sid=1

^^ Blue post

Thank you, Zaphod. We understand the obvious frustration that this ongoing issue has been causing. Overall, I'd like to thank you for the patience you have shown.

For those of you asking about credit for the unexpected downtime. That is usually not determined until after the issue has been resolved. This is not something that the Game Master department has any purview over and it is recommended that you post in the Suggestion forum where the request can be reviewed by the appropriate people.

As before we will provide what updates we can when they are available.

Q u o t e:
all were asking for is our frost emblems your not allowing us to have....besides screw that forum i cant post there >.>

That is likely not to happen, as a rule we don't generally provide an item that may have been acquired if you had access to the realm/instance.

It looks like the issue with Kargath instances may have been resolved. We hope to have the realm back up shortly.

Q u o t e:
You got me all excited, but then I realized Kargath itself isn't up yet.

Sorry guys, I got excited by a report that I saw and jumped the gun. I changed my original post.

Q u o t e:


It looks like the issue with Kargath instances may have been resolved. We hope to have the realm back up shortly.

Everything is looking good so far so I'll unsticky this thread. Thank you everyone for your patience while our Realm Technicians worked to resolve these issues.

Q u o t e:
10:10PM CST. Transfer Aborted: Instance not Found


numerous times... random dungeon queue, raids seem to be ok, multiple guildies in and out without a problem.

Random Dungeon queue as in Northrend dungeons or have you tried others?